Job Description
As an After Sales Representative with German, you will play a key role in delivering exceptional commercial services to AFAG customers. Your mission is to ensure smooth handling of complaints, product returns and related processes while maintaining strong communication with clients and internal teams.
In This Role, Your Responsibilities Will Be:
- Managing customer complaints and contacting various departments to provide a timely response to clients
- Taking responsibility for the entire complaint registration and processing process
- Providing information (via email or phone) related to complaint handling, offering resolution timelines and resolving issues arising in the process
- Ensuring communication with the factory, technical team, and customer service for information and requests related to complaint resolution
- Requesting product pick-up and return from clients via collaborating transport companies
- Creating/ Doing & Requesting Credit notes validation from relevant people, ensuring clear, accurate and reliable information is provided for decision-making
- Following the product return process through completion, maintaining constant communication with the client, factory and transport company
- Contributing to continuous process improvement by sharing encountered difficulties with the team and proposing corrective and preventive actions followed by action plans coordinated with the direct manager
- Performing any other tasks assigned by the direct supervisor or management related to the job responsibilities or compliance with legal requirements
Who You Are:
You build and deliver solutions that meet customer expectations. You create teamwork allowing others across the organization to achieve shared objectives. You adjust communication to fit the audience and the message. You deal constructively with problems that do not have clear solutions or outcomes.
For This Role, You Will Need:
- University degree in technical or business administration fields
- 2–3 years of commercial experience (technical support, customer support, price offers, after-sales)
- Very good knowledge of German and English (written and spoken)
- Good knowledge of MS Office, ERP systems, Internet
- Customer-oriented attitude; good communication skills
- Observational skills, attention to detail, proactive attitude
- Ability to adapt to change and flexibility in task approach
Preferred Qualifications That Set You Apart:
- Technical expertise is an advantage
- Hungarian language skills are an advantage
- Familiarity with Emerson’s commercial policies is an advantage
Our Culture & Commitment to You:
- At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.
About Us
WHY EMERSON
Our Commitment to Our People
At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.
We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world’s most complex problems — for our customers, our communities, and the planet. You’ll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.
At Emerson, you’ll see firsthand that our people are at the center of everything we do. So, let’s go. Let’s think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let’s go, together.
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About Emerson
Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.
With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.
We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you’re an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you’ll find your chance to make a difference with Emerson. Join our team – let’s go!
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