Job Description
At Emerson, our Account Specialists are at the forefront of building and maintaining strong client relationships. This role is uniquely positioned to provide direct customer interface, ensuring all their needs are met flawlessly. You will collaborate with internal departments to meet customer requirements, investigate and provide customer-specific solutions, and maintain comprehensive customer databases. This role supports the outside sales force, acting as a crucial information resource. With a high-level understanding of account management, you will assist with forecasting, planning, and recognizing customer trends, communicating insights up through the organization. Your proactive engagement will assist with service level recovery plans, ensuring we exceed customer expectations.
In This Role, Your Responsibilities Will Be:
- Provide outstanding support to Customers and Sales representatives for post-sale activities.
- Build and maintain communication contacts within the Customer organization and act as a single point of contact for Customer’s representatives and Emerson Sales representatives.
- Demonstrate a solid understanding of customer industry or business environment to provide tailored solutions.
- Manage full customer service and order management, including technical information, pricing, and coordination of other functions (reports, service level improvement programs, Return Material Authorization (RMA), and more) within Emerson’s Terms and Conditions of Sale or Management-approved terms.
- Monitor and provide order status updates and expediting.
- Engage with customer portals for order entry and forecasting to ensure timely and accurate information flow.
- Communicate levels of Customer happiness to Emerson Management, ensuring proactive relationship management.
- Work closely with Quality teams to ensure RMA and nonconformance reports are completed and implemented in a timely manner, meeting customer needs.
- Understand Customer business relations with Emerson to ensure interdepartmental actions result in customer fulfillment.
- Manage NPM renewals and maintenance effectively.
- Resolve customer complaints, including service level issues, by developing and implementing corrective action plans.
- Provide highly responsive and accurate transactional responses to customer inquiries with recognized integrity.
- Advise the Management team of areas of business or financial risk based on observations and communication with customer teams.
- Keep Management informed of unresolved conflicts or disputes that may pose a threat to Emerson’s relationship with our customers.
Who You Are:
You gain insight into customer needs. You identify opportunities that benefit the customer. You build and deliver solutions that meet customer expectations. You establish and maintain effective customer relationships. You create teamwork, allowing others across the organization to achieve shared objectives. You partner with others to get work done. You learn quickly when facing new situations. You take on the challenge of unfamiliar tasks. You take time to ask questions and define the problem and make learning a priority and a goal. You try different solutions for problems and learn from the results.
For This Role, You Will Need:
- Bachelor’s degree in Business, Marketing, Engineering, or a related field.
- Experience in customer service or account management, ideally in a technical or commercial environment.
- Strong English communication skills (B2 level or above).
- Demonstrated success in previous customer‑facing roles.
- Proficiency in MS Office tools (Excel, Word, PowerPoint).
- Familiarity with ERP systems such as Oracle or SAP.
- Strong analytical abilities and comfort working with data and customer information systems.
- Effective written and verbal communication skills and the ability to present information clearly.
Preferred Qualifications That Set You Apart:
- Experience with CRM or ERP platforms such as Salesforce, Oracle, or SAP.
- High attention to detail and strong follow‑through.
- Ability to manage multiple priorities in a fast‑paced environment.
- Demonstrated initiative and sound judgment in decision-making
Working Conditions
Our team supports US customers therefore the person in this position must comply with US business hours and working days on a schedule from Monday through Friday from 8am to 5pm EST.
- US holidays are different from CR holidays. The nature of the business demands coverage for US working days therefore it might be necessary to work on a holiday. This will be notified by the supervisor ahead of time and will be paid according to CR law.
Our Culture & Commitment to You:
At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams working together are key to driving growth and delivering business results.
We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, vacation and holiday leave.
About Us
WHY EMERSON
Our Commitment to Our People
At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.
We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world’s most complex problems — for our customers, our communities, and the planet. You’ll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.
At Emerson, you’ll see firsthand that our people are at the center of everything we do. So, let’s go. Let’s think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let’s go, together.
Accessibility Assistance or Accommodation
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About Emerson
Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.
With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.
We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you’re an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you’ll find your chance to make a difference with Emerson. Join our team – let’s go!
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