JOB DETAILS

IT Helpdesk Technician

W. Bradley Electric • Full-time • Novato, CA, US • $64k - $93k / year • 12m ago

We are looking for an IT Helpdesk Technician to join our team!

As the IT Helpdesk Technician, you will operate, administer, and support the company's IT infrastructure and systems, and provides technical support internally to WBE employees.

Responsibilities:

Maintains WBE’s technical infrastructure including desktop systems, hardware, software, servers, printers, and networking equipment.
Configures, manages, and troubleshoots company-issued technical equipment (e.g. phones and laptops), ensuring proper inventory, licensing, security, and functionality.
Provisions accounts during employee onboarding and offboarding.
Documents issue status and resolution using a help desk ticketing system.
Serves as a resource for projects and supports field staff on-site as required.
Maintains excellent communications with members of the department, company employees, vendors, and customers.
Contributes to the direction of IT at W. Bradley Electric.
Executes other tasks as needed.

Experience and requirements:

Serves as subject matter expert and "go to" person for guidance.
Experience with writing detailed instructions.
Detail oriented to keep detailed documentation/notes on tickets, projects, interactions, etc.
Has in-depth knowledge of / skills in the content areas of: MS suite, Outlook, PC Troubleshooting, Hardware technologies, and Accounting software and databases.
Experience with core Internet and networking protocols
A minimum of 2 to 3 years of experience
Bachelor’s degree preferred or equivalent.
Cisco and Microsoft certifications preferred.

Physical Requirements:

Ability to communicate orally with customers, vendors, management, and coworkers is required.
Ability to remain in a stationary position roughly 50% of the time, as well as the ability to move about the office occasionally (accessing files/storage, office equipment, computers, and other office productivity devices, attending meetings, etc.), is required.
Must be able to occasionally lift/ move up to 30lbs. (e.g., picking up mobile devices, laptops, computer monitors, scanners, printers, sit stands).

We value diversity, equity, and inclusion. We are an equal opportunity employer and do not discriminate on the basis of race, color, religion, gender, sexual orientation, national origin, genetics, disability, age, veteran status, or any other legally protected status. We are committed to providing a workplace free from discrimination, harassment, and retaliation. We strive to create an inclusive environment for all.

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