This job was posted by https://www.kansasworks.com : For more
information, please see: https://www.kansasworks.com/jobs/13521800
## Full job description {#jobDescriptionTitleHeading tabindex="-1"}
The purpose of the Customer Service Representative role is to ensure
smooth, effective communication and timely service delivery for
customers. The CSR is critical in maintaining strong customer
relationships by addressing customer needs, processing orders, providing
accurate product information, and resolving any issues or inquiries.
This role requires the ability to learn and understand basic Fluid Power
concepts. This role plays an essential part in delivering Hyspeco\'s
mission to optimize customer satisfaction and business outcomes.\
\
**Key Responsibilities**
- The essential duties and responsibilities of the Customer Service
Representative Include
- Customer Communication
- Handle inbound customer calls, provide clear information, resolve
inquiries, and follow up on quotes, sales orders, and purchase
orders to ensure timely processing and delivery.
- Order/Account Management
- Process orders accurately, manage logistics and shipping, and ensure
timely fulfillment with minimal delays.
- Vendor and Product Knowledge
- Understand products and the industry, using resources to find
answers and learn beyond data entry tasks, while utilizing vendor
portals (Parker Hannifin, TrulinX, PhConnect, Distranet, TOPZ) for
order entry, status updates, and vendor relationship management.
- Cross Departmental Collaboration
- Collaborate with production, sales, accounting, and other CSRs, and
vendors to ensure smooth order processing and resolve issues.
- Training and Professional Development
- Participate in ongoing product and pricing training to maintain
accurate knowledge of products, company offerings, and pricing tools
such as SPAs, price multipliers, and other pricing strategies.
- Upholds Hyspeco Safety and Personnel Policies as well as Hyspecos
core values.
- Upholds ISO 9001:2015 requirements as defined in Hyspecos quality
procedures / processes.
**Competencies**
- The ideal candidate will possess the following competencies:
- Developing and Foster Customer Relationships
- Problem Solving/Analysis
- Time Management
- Strong Verbal and written communication skills
- Enjoys working in a Team setting
- Desire to learn and adapt to various mechanical scenarios
specifically related to Fluid Power.
- Proficient with Microsoft Office
