Administration/ Customer Service

ServiceMaster • Full-time • Plainville, MA, US • 9m ago

Benefits

401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance

ServiceMaster Dynamic Cleaning has been in business for over 24 years. We are an experienced and successful Disaster Restoration company that provides first-class service to businesses and homeowners throughout Massachusetts and Rhode Island after a fire, water, or mold disaster. We are a fast-paced office seeking a detail-oriented customer service professional. This role is the go-to person for scheduling, phone communications, emails, notes , scanning and equipment tracking for our jobs. Must possess excellent telephone and customer service etiquette and dedication to finding answers to problems promptly. Candidate should have a problem solving mentality with a pleasant disposition. Reliability is critical.

Key Responsibilities

Receiving and scheduling new jobs
Working with Project Managers to coordinate and manage the schedule
Utilizing multiple databases to ensure job information is accurate
Additional projects on an as needed basis

Key Skills

Phone based customer service experience - call center experience a plus
Ability to multi-task
Ability to prioritize job tasks based off company's daily schedule and needs
Self-motivated
Works efficiently as a team member and individually

Excellent attention to detail and ability to ask questions

We offer a great atmosphere filled with support, and a dedication to doing our jobs to the best of our ability.

Full-Time

Benefits after 90 days

Paid vacation
Sick time
Holidays
401K with match (available at first entry after 1 year)
Medical and Dental insurance.

Please submit a resume and salary requirements for consideration.

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