Job Details
Job Location: Macedonia IA - Macedonia, IA
Salary Range: Undisclosed
Job Category: Service
Description
Who We Are:
AgriVision Equipment Group and PrairieLand Partners (AVE PLP, LLC) is a joint venture between two of the top John Deere Dealerships in the United States. By joining forces, we continue to lead the charge in technology, innovation, and best-in-class service and support for our respective customers. Our purpose is to lead agriculture in rural America.
We credit our success to our knowledgeable, competitive, hardworking, and passionate employees that strive for excellence in everything they do. With over 100 years of experience in the agricultural industry we have a rich heritage, growth mindset, and entrepreneurial spirit. We live out our Guiding Principles of Integrity, Servant Leadership, Courageous Innovation, and Performance.
We are seeking driven, highly motivated, collaborative, and intellectually curious professionals who want to be part of cultivating the highest impact culture in the agriculture equipment industry. Previous experience and knowledge of large ag equipment or commercial/turf equipment is welcomed but not required. We can train with the right individual who is willing to work hard and make customers their #1 priority.
Look Forward. Adapt Often. Lead Always.
General Purpose:
We are seeking a high-energy, positive individual who brings the desire to learn and grow into a long-term successful career in the ag equipment industry. Previous experience and knowledge of large agriculture equipment or commercial/turf equipment is welcomed but not required. If you are craving an opportunity to build your talents and make a difference, then we need to talk!
Service Advisors motivate and inspire their team to go above and beyond to exceed customer expectations while maximizing profitable service labor sales.
Essential Functions:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Act as the primary customer contact for the location’s Service Department
- Develop, communicate, enforce, and monitor effective Service Department processes to ensure internal and external customer satisfaction.
- Participate and lead specific accountability areas regarding annual Service Department goals and budget in alignment with overall company financial and operational objectives.
- Assist in coordinating customer clinics, field days, and related promotional events.
- Submit all service warranty and Product Improvement Program (PIP) claims within the required timeframe to receive maximum credit.
- Schedule and assign jobs and work areas to employees according to their skills and knowledge.
- Review work orders for completeness and accuracy prior to customer billing.
- Ensure all departmental tools, equipment, and vehicles are in good working order.
- Supervise and participate in staffing and employee development activities.
Supervisory Duties:
- Assists with managing the Service Technicians and other Service Department staff in accordance with the company’s policies and applicable laws.
Qualifications
Knowledge, Skills, and Abilities:
- Ability to act on behalf of the Service Manager in their absence.
- Strong leadership and customer service skills.
- Knowledge of John Deere and competitive products.
- Ability to communicate effectively to individuals and groups, both verbally and written.
- Ability to use standard desktop load applications such as Microsoft Office and internet functions.
- Basic understanding of financial principles relative to Service Department operations and analyze and interpret internal reports.
- Excellent time management skills to manage work orders in a high-volume shop.
- Ability to consistently promote, support, work, and act in a manner in support of the company’s vision, mission, and values.
Education:
- The equivalent of a High School Diploma or General Education Diploma (GED) is required, Associate’s or bachelor’s degree is preferred.
Experience:
- An equivalent combination of education and experience may be substituted on a year for year basis.
- Three or more years of experience in Service Department operations required; management experience is preferred.
Additional Requirements/Licenses/Certifications:
- Must have a valid driver’s license.
- Passing a driving record (MVR), criminal history background checks, employment verification, and drug screen will be required prior to the start of employment.
- Forklift license preferred or ability to obtain one.
- Ability to work extended hours and weekends.
- Must have reliable transportation.
Working Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Occasional outdoor work in extreme weather conditions (hot/cold); walking on uneven terrain; occasional exposure to insects.
- Regular and long-term exposure to work areas containing toxic/caustic/hazardous/volatile chemicals; extreme conditions such as hot/cold; sharp hazards; dust/fumes/gasses; electrical shock; moving mechanical parts; high pitched and/or constant loud noise.
- Work may involve assisting with sampling, calibration of equipment and process instruments calibration / maintenance in difficult areas.
- Personal Protective Equipment (PPE) required including cold weather gear, eye protection, gloves, and provided uniform.
- A clean and safety-conscientious work environment is required.
- Work may involve long hours and overtime during holidays, weekends, and evenings.
- Required to rotate on-call responsibilities for up to a week at a time.
Physical Activities:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Ability to stand, sit, walk, walk on unpaved terrain, talk, reach with arms and hands, have good manual dexterity, use hands and fingers to operate a computer and telephone keyboard, handle or feel, hear alarms/telephones/normal speaking voice.
- While performing the duties of this job, the employee is regularly required to talk or hear.
- May involve climbing ladders, stairs, steps, and traversing catwalk grating, pushing, pulling, bending, stooping, and kneeling on a frequent basis and working in confined space and manual dexterity required to complete work tasks through safe and proper operation of power and hand tools, and motor vehicles.
- Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.
- Moving, positioning, and carrying loads of up to 5 pounds upstairs and loading on four-foot-high surfaces frequently.
- Strenuous physical work involving heavy lifting, pushing, or pulling of objects up to 50 pounds frequently and 100 pounds occasionally.
AgriVision Equipment Group and PrairieLand Partners (AVE-PLP, LLC) is an Equal Opportunity Employer and does not discriminate against any person in any condition of employment based on race, color, creed, national origin, age, religion, disability, sex, sexual orientation, gender identity, gender expression, genetic information, marital status, or veteran status.
Job Details
Job Location : Macedonia IA - Macedonia, IA
Position Type : Full Time
Education Level... more