Desktop Support Technician

Psomas • Full-time • Tacoma, WA, US • $25 - $28 / hour • 5d ago

Desktop Support Technician

Own Your Future at Psomas

Join a 100% employee-owned firm built for long-term thinking, shared success, and meaningful impact.

As our Desktop Support Technician for our IT team in Tacoma, you'll play a key role supporting Psomas employees across assigned regional offices. In this hands-on support position, you'll provide frontline technical assistance, troubleshoot day-to-day technology issues, and help ensure employees have a reliable and seamless technology experience.

Why Psomas

Shared Success: An ownership culture that rewards long-term thinking and doing what's right.
Retirement Benefits: Company-funded ESOP + 401(k) with immediate match.
Career Growth: Clear pathways, coaching, training, and professional development opportunities.
People-First Culture: Collaborative teams that value teamwork and invest in employee success.
Meaningful Work: Support the technology and systems that help teams successfully deliver impactful projects and services across the organization.

What You'll Do

As our Desktop Support Technician, you will provide technical support, maintain endpoint systems, and help deliver a dependable and positive user experience across the organization.

End User Support & Troubleshooting
Provide support for desktops, laptops, mobile devices, printers, and peripherals while troubleshooting and resolving hardware, software, connectivity, and printing issues.
Systems & Application Support
Support Microsoft Office 365, Windows 10/11, and common business applications while assisting users with technical questions and issue resolution.
User Account Administration
Manage user onboarding and offboarding activities, password resets, multi-factor authentication, and access-related support tasks.
Device Deployment & Asset Management
Deploy, configure, and maintain endpoint devices while supporting inventory tracking and equipment lifecycle management.
Documentation & Ticket Management
Document incidents, requests, and resolutions within the IT ticketing system to ensure timely communication and issue tracking.
Team Collaboration & Operational Support
Partner with IT and HR teams on equipment rollouts, employee transitions, and other support initiatives while providing occasional after-hours assistance as needed.

Required Qualifications

High School Diploma or GED required
2+ years of desktop support or helpdesk experience
Hands-on experience with Windows 10/11, Office 365, and basic Active Directory tasks
Strong customer service, communication, and time management skills
Ability to travel between regional offices and provide occasional after-hours support

Compensation & Benefits

Compensation: $25-$28/hour (depending on experience)
Time Off: 3 weeks PTO plus 8 paid holidays
Career Development: Career pathing, ongoing training, and professional development opportunities
Total Rewards: Comprehensive medical, dental, and vision coverage for employees and qualifying family members, along with employee ownership and retirement benefits.

Our Hiring Approach

Our recruiting team reviews every application personally and will keep candidates informed throughout the process. If a candidate's background aligns with what we need, we'll reach out to discuss next steps.

Equal Opportunity Employer

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, or any other characteristic protected by law.

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