At Commercial Tire, we believe great people build great companies. As a proudly employee-owned organization, every team member has a stake in our success.
Full-time employees enjoy outstanding benefits, including medical, dental, vision, and life insurance, stock ownership opportunities, a strong 401(k) plan, and generous paid time off.
If you’re looking for a career where you’re valued, supported, and set up to grow, we’d love to meet you!
Job Title: Account Manager 1
FLSA Status: Non-Exempt
Reports to: Store Manager (or similar position)
Job Type: Fulltime
POSITION OVERVIEW - TheAccount Manager is eligible for a commissions program!
This position is responsible for the servicing, managing and overseeing all aspects of an account or group of accounts assigned by management. This position may do a significant amount of service.
JOB RESPONSIBILITIES
· Consistently maintains a weekly Service/Sales Route for all assigned accounts.
· Forecast and track key account metrics: CPM, CPH Revenue and Inventory.
· Complete and provide NRT reporting for Key Accounts.
· Forecast and track key account metrics – CPM, CPH Revenue and Inventory.
· Helps Develop service personnel in stores for efficiencies and redundancy for coverage.
· Manage and maintain monthly and quarterly inspections for all assigned accounts.
· Build and maintain strong, long-lasting customer relationship. Provides excellent customer service to existing accounts by staying in touch, immediate follow-up and resolving issues.
· Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
· Identify growth opportunities within assigned accounts and collaborates with sales team to ensure growth attainment within these
accounts.
· Resolves high severity requests or issues escalations as needed.
· Completes service orders; process tickets, invoices and bills out customers, verifies credit status of customer, makes billing
adjustments, initiates purchase orders for parts, assist with updating information on the computer and maintains records/files for follow-up
· Operate air compressor, impact gun, hub-cab hammer and other various machines and tools
· Maintains vehicle cleanliness and mechanical maintenance, and ensures vehicle registration, insurance, safety and OSHA materials and
devices are up-to-date.
· Tire work (retail and/or commercial, on and off site) Mount and dismount, air pressure checks and repairs
· Manage a group of customers by servicing and selling recommended products and services.
· Increase sales revenue by penetrating current customers, gaining new customers, and making “cold calls”.
· Reviews market analysis to determine customer needs, volume potential, price schedules, discount rates and makes recommendations for
marketing and sales programs.
· Serves as a coach to store teams and other sales team members.
· Oversee fleet management programs and communicate to fleet accounts on ways to enhance efficiencies
· Supports company safety and operational standards and adheres to all audit requirements
· Other duties as assigned
Account Manager Deliverables
· Grow Sales and Service Revenue with assigned Accounts at rate of increase with the Store Budgets.
· Obtains Monthly and Annual Gross Profit Goal. Goals may increase or decrease with Tire Manufacturer Price
Increases or Tariffs.
· Complete Quarterly inspections for all assigned accounts with BASys and YTRACS.
COMPETENCIES AND SKILLS
· Customer Service
· Negotiation
· Sales Skills
· Manage and measure work
· Teamwork
· Communication
QUALIFICATIONS
· A valid driver’s license (required) and insurable driving
record (required).
· Experience in delivering client-focused solutions based on
customer needs.
· GED or High School Diploma
