An hourly office position with the primary responsibilities of scheduling production of Aftermarket orders. The Aftermarket Scheduling Coordinator is responsible for determining production and ship dates based on customer needs and plant capacity. This positions also acts as the plant Aftermarket point of contact for BAC corporate, external sales reps and end customers. The Aftermarket Scheduling Coordinator is an influencer, who provides qualitative feedback and quantitative data to his/her internal customers enabling them to make real-time process improvements toward the On-Time Delivery goal for Aftermarket shipments. The Aftermarket Scheduling Coordinator contributes to the success of the Planning and Logistics Team while demonstrating BAC’s values of Courage, Innovation, Responsibility, and Trust.
PRINCIPAL ACCOUNTABILITIES
- Owns personal and team safety. Observes all safety rules and uses the proper safety equipment at all times.
- Schedule production and shipment of all incoming Aftermarket orders with an average turnaround time of 24 hours.
- Produce and deliver work orders to the shop to drive production of Aftermarket parts on time.
- Resolve any errors in paperwork or part setup that drive inefficiencies in the shop.
- Act as the department liaison between the plant and the BAC corporate office including Customer Service, Aftermarket Applications, Engineering, and Credit.
- Support the Milford Aftermarket team by acting as a resource for product and process knowledge.
- Timely interaction with internal and external customers to resolve items to customers’ satisfaction
- Conduct root cause analysis of errors and implementation of sustainable corrective actions
- Support Aftermarket sales goals by providing production lead time and information to the sales team.
- Work with BAC Sales team and Aftermarket representatives to continuously improve
- Customer satisfaction.
- Develop, update, and post metrics that drive improved department performance.
- Develop and maintain standard work for the role in support of cross-training initiatives.
- Willing to cross train and flex across the department to support uninterrupted workflow.
- Maintains and sustain 5S standards in the department.
- Participate in continuous improvement activities and projects.
- Contribute to departmental safety improvements.
- Perform other duties as assigned by department and plant leadership.
NATURE & SCOPE
This position reports to the Master Scheduler as part of the Supply Chain Planning and Logistics team. The Aftermarket Scheduling Coordinator provides information and support to both internal and external customers. This position works across departments to achieve BAC goals and ensure customer satisfaction and may be requested to participate on local or regional project teams. The expectation is to operate as an influencer and subject matter expert.
KNOWLEDGE & SKILLS
- Demonstrated ability to work independently and make decisions that are consistent with company objectives and values.
- Working knowledge of computers systems and the ability to work with word processing, data management, and spreadsheet and data analysis programs (e.g., Word, Excel, and Access).
- Functional proficiency working with ERP and CRM systems; PeopleSoft Financial experience preferred.
- High level of product knowledge of BAC’s numerous models and parts.
- Demonstrated understanding of BAC assembly and fabrication processes.
- Effective written communication including documentation of processes, and the communication of those processes with fellow employees. Ability to communicate to supervisors, co-workers, and customers with written memos or emails that are professional, concise and clearly understood.
- Demonstrated oral communication skills including the ability to communicate professionally with BAC customers, co-workers, and management. The ability to share information verbally that is clearly understood and technically accurate.
- Customer focus demonstrated by speed and completeness in responses to internal and external customer requests.
- Ability to read and interpret drawings and blueprints.
- Competent in math including addition, subtraction, multiplication, division, fractional computations, and fraction to decimal conversions.
- Knowledge of continuous improvement tools and ability to support root cause analysis for identified quality issues.
- Demonstrated commitment to safety and adherence to safety standards.
- Demonstrated flexibility to work at multiple department workstations and adapt to change.
- Ability to work on cross-functional teams in support of plant objectives.
WORKING CONDITIONS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The position is predominately an indoor office position with frequent interaction on the plant floor. The working environment includes lifting up to 50lbs. Sitting at a workstation is expected 80% of the time with standing and walking expected up to 20% of the time. Additional activities include: reaching, bending, and stooping. Fine hand manipulation related to keyboarding and writing. Working hours usually day shift but can include any of three shifts as needs arise. Some evening weekend overtime is to be expected dependent on plant volume. Working temperatures include both indoor climate control and wide fluctuations within the plant as well as ambient outside temperatures.
