Job Title: Auto Service Tech Lead
FLSA Status: Nnon-exempt
Reports to: Store Manager (or similar position)
POSITION OVERVIEW
This is a working lead position that assists in organizing the work and the crew for the Auto Technician Team and the Technician’s shop. Is responsible for inspecting and testing vehicles following Commercial Tire Standards, completing preventive maintenance such as oil changes, tire rotation and changes, wheel balancing, replacing filters, and fluid exchanges. Mentors other Auto Service Techs.
JOB RESPONSIBILITIES
- Organizes team each day on work that needs to be completed, follows up to ensure work is completed, and communicates to Manager when work is not being completed in a timely manner.
- May create and maintain shop schedule and manage hours.
- Trains and mentors’ technicians using Qualification Checklists and Commercial Tire Policies and Procedures.
- Maybe asked to lead and participate in Company training initiatives.
- Reports potential escalated items to the Manager as soon as they arise.
- Ensures the team is working in a safe manner and follows all safety procedures.
- Completed vehicle inspection and communicates to the front counter the items that may need to be repaired.
- Perform vehicle alignments according to manufacturer’s specifications.
- Responsible for Maintaining shop equipment and Safety practices.
- Detect and perform mechanical issues, installation and repairs to brake, steering, suspension, transmission etc.
- Service customer vehicles according to Commercial Tires guidelines.
- Recommend products and services as needed.
- Able to quote repairs.
- May initiate purchase orders for parts.
- Support and track purchasing and returns.
- Completes all necessary training within 1 year and is required to maintain certifications.
- ASE A7 – Heat and Air Systems
- ASE A6 – Electrical Systems
- Maintain a clean and neat work area.
- Supports company safety and operational standards and adheres to all audit requirements.
- Participates in and completes all required training (example: Valvoline, TIA, safety, etc.).
- Assist with phones, front, etc.
- Completes jobs in a timely manner.
- Other duties as assigned.
COMPETENCIES AND SKILLS
- Customer Service
- Interpersonal Savvy
- Mechanical Skills
- Action Oriented
- Attention to Details
QUALIFICATIONS – Unless indicated otherwise, these are the knowledge, skills and/or abilities that are required.
- 18 years or older, valid driver’s license and insurable driving record
- High school diploma or equivalent (preferred).
- 3 to 5 years related experience and/or technical training.
- ASE certification A4 and A5
- Regular attendance and punctuality is required and is an essential job function.
POSITION OVERVIEW Receives and distributes tires and other items within warehouse by performing the following duties. JOB RESPONSIBILITIES · Provides customers with knowledgeable, courteous and prompt se... more