Overview
Claims Supervisor – Product Liability & Mass Claims
Location: RemoteSchedule: Monday – Friday, Regular Business HoursSalary Range: $85,000 – $105,000 annually
Build Your Career With Purpose at CCMSI
At CCMSI, we partner with clients to solve complex risk management challenges through innovative claim solutions, collaborative problem-solving, and an unwavering commitment to service excellence.
As the largest privately-owned Third Party Administrator (TPA), CCMSI delivers customized claim management solutions that help our clients navigate complex events, emerging risks, and large-scale claim programs. Our employee-owned culture empowers team members to take ownership, drive results, and make a meaningful impact.
Job Summary
CCMSI is seeking an experienced Claims Supervisor to lead a dedicated team handling a high-volume inventory of product liability claims arising from a large-scale, time-sensitive national claim event.
This role supervises a team of approximately 5–8 adjusters responsible for investigating, evaluating, negotiating, and resolving product liability claims across multiple jurisdictions. The successful candidate will provide day-to-day leadership, technical guidance, operational oversight, and performance management while ensuring quality claim handling, compliance, customer service, and productivity expectations are consistently achieved.
This is a unique opportunity for a leader who thrives in a fast-moving environment and enjoys building structure, developing talent, improving workflows, and driving results within a large-scale liability claims operation.
The ideal candidate is a proactive claims leader who thrives in a fast-moving environment, quickly establishes operational discipline, develops people, and delivers results. This individual is comfortable balancing technical claim expertise with leadership responsibilities and has a proven track record of guiding teams through high-volume, time-sensitive liability claim programs.
Responsibilities
What You'll Do
- Supervise, coach, mentor, and develop a team of 5–8 adjusters handling product liability claims
- Monitor claim quality, productivity, customer service, timeliness, and operational performance
- Provide technical guidance related to liability investigations, damages evaluation, settlement strategy, and claim resolution
- Conduct file reviews and performance audits to ensure compliance with client requirements, regulatory obligations, and company standards
- Assist adjusters with escalated claim issues, complex investigations, negotiations, and settlement decisions
- Monitor inventory levels and allocate workloads to maintain service level commitments
- Analyze claim trends, operational challenges, and process improvement opportunities
- Develop and maintain workflows, reporting, and best practices that support claim quality and efficiency
- Communicate operational performance metrics and claim results to leadership
- Collaborate with clients, internal stakeholders, and leadership teams to ensure successful program execution
- Foster a culture of accountability, collaboration, and continuous improvement
What Success Looks Like
Within the first six months, the successful candidate will:
- Establish a stable, engaged, and high-performing claims team
- Consistently meet productivity, quality, and service expectations
- Successfully manage a high-volume inventory environment
- Develop effective workflows and operational processes
- Build strong relationships with adjusters, leadership, and clients
- Serve as a trusted technical and operational resource for the account
Qualifications
Required Qualifications
- Minimum 5 years of casualty, liability, product liability, or mass tort claims experience
- Previous supervisory, leadership, coaching, or claims management experience
- Experience managing claims professionals in a high-volume environment
- Demonstrated success overseeing fast-track claim programs, surge events, catastrophe-style operations, or large-scale claim inventories
- Strong knowledge of:
- Liability investigations
- Claim evaluation
- Damages assessment
- Negotiation strategies
- Claim resolution practices
- Proven ability to balance quality, compliance, service, and productivity goals
- Excellent organizational, analytical, and decision-making skills
- Strong written and verbal communication skills
- Ability to effectively manage competing priorities in a fast-paced environment
- Active Adjuster License or Designated Home State (DHS) License required
- Ability to obtain and maintain additional jurisdictional licenses as needed
- Proficiency with claims management systems and Microsoft Office applications
Preferred Qualifications
- Experience handling product liability claims
- Experience supervising mass tort, consumer product, recall, foodborne illness, or other large-scale liability programs
- Experience leading teams through event-driven or outbreak-related claim inventories
- Multi-state claims handling experience
- Prior TPA experience
- Professional designations such as:
Why You’ll Love Working Here
- 4 weeks (Paid time off that accrues throughout the year in accordance with company policy) + 10 paid holidays in your first year
- Comprehensive benefits: Medical, Dental, Vision, Life, and Disability Insurance
- Retirement plans: 401(k) and Employee Stock Ownership Plan (ESOP)
- Career growth: Opportunities to advance into senior claims leadership positions
- Culture: A collaborative, employee-owned environment where leaders are empowered to make an impact
How We Measure Success
At CCMSI, great supervisors create results through leadership, consistency, and service. We measure success by:
- Quality claim handling and technical excellence
- Effective litigation management and claim outcomes
- Development and engagement of team members
- Compliance with client requirements and Corporate Claim Standards
- Reserve accuracy and financial stewardship
- Client responsiveness and partnership
- Timely claim resolution and operational efficiency
- Positive team culture and employee growth
Compensation & Compliance
The posted salary reflects CCMSI’s good-faith estimate in accordance with applicable pay transparency laws. Actual compensation will be based on qualifications, experience, geographic location, and internal equity. This role may also qualify for bonuses or additional forms of pay.
CCMSI offers comprehensive benefits including medical, dental, vision, life, and disability insurance. Paid time off accrues throughout the year in accordance with company policy, with paid holidays and eligibility for retirement programs in accordance with plan documents.
Visa Sponsorship: CCMSI does not provide visa sponsorship for this position.
ADA Accommodations: CCMSI is committed to providing reasonable accommodations throughout the application and hiring process.
Equal Opportunity Employer: CCMSI complies with all applicable employment laws, including pay transparency and fair chance hiring regulations.
Background checks, if required for the role, are conducted only after a conditional offer and in accordance with applicable fair chance hiring laws.
Our Core Values
At CCMSI, we believe in doing what’s right—for our clients, our coworkers, and ourselves. We look for team members who:
- Lead with transparency We build trust by being open and listening intently in every interaction.
- Perform with integrity We choose the right path, even when it is hard.
- Chase excellence We set the bar high and measure our success. What gets measured gets done.
- Own the outcome Every employee is an owner, treating every claim, every decision, and every result as our own.
- Win together Our greatest victories come when our clients succeed.
We don’t just work together—we grow together. If that sounds like your kind of workplace, we’d love to meet you.
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