JOB DETAILS

Customer Service / Data Entry

IMMI • Full-time • Antioch, IL, US • 2w ago

Job Description

This role requires strong attention to detail and daily orchestration with colleagues to meet the demands of each customer order. The position is part of our front-line team that acts as a liaison with current and prospective customers.

Responsibilities include but are not limited to:

Receive and accurately process customer orders daily.
Proactively communicate order status or developments to customers verbally or by email.
Receive and accurately process customer forecast updates.
Update and maintain customer data in the company’s ERP system.
Initiate change-order communications with production, scheduling and purchasing in accordance with department policy.
Prepare or process quotes in a timely fashion.
Answer and respond to customer emails, telephone calls, and voicemails promptly.
Meet deadlines, prioritize company assignments, and maintain professional composure under pressure and changing conditions.
Work with department leadership and colleagues to ensure alignment with business priorities.

Required Experience:

1-3 years customer service/support experience
Strong Excel skills; ERP experience an added plus
Sound written communication and telephone skills
Ability to handle interactions in a diplomatic manner
Excellent problem-solving skills
Ability to multi-task
Familiarity with use of a PC system for order placement, pricing and to obtain information relative to customers, orders, and products

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