Applications Engineer, Aftermarket

Baltimore Air Coil • Full-time • Jessup, Maryland, United States • 1d ago

POSITION PURPOSE

The Aftermarket Applications Engineer is responsible for providing knowledgeable technical solutions as well as timely, accurate and profitable product customizations. The role researches products in relation to customer needs, develops strategies within the Aftermarket scope, participates in cross-functional product development teams and leads product, business system, and sales tool enhancements.

PRINCIPAL ACCOUNTABILITIES

Exhibit BAC Core Values and adheres to BAC global design standards.
Identify and execute initiatives to increase speed of information through digital technology.
Respond to representative inquiries through excellent written and verbal communication.
Support major Aftermarket process improvement projects.
Research BAC and competitor products in relation to customer aftermarket needs and develop product strategies.
Provide equipment selections, competitive product strategy, systems knowledge, technical support, and customization quotations.
Interact with all BAC departments to support quotations and orders.
Organize data and tools to improve the Aftermarket Applications process.
Utilize design tools and collaborate with BAC engineering groups on special projects.
Provide creative problem solving to clarify unusual equipment configurations.
Identify continuous improvement projects to improve service levels, quoting quality, and efficiency.
Develop strong understanding of BAC replacement-parts value proposition.
Support business system and sales tool enhancements.
Promote accurate and timely quotation responses.

NATURE AND SCOPE

The Aftermarket Applications Engineer operates with considerable autonomy while supporting representatives, OEM accounts, and internal stakeholders. The role balances technical expertise, commercial awareness, and cross-functional collaboration to deliver aftermarket growth and customer satisfaction.

KNOWLEDGE & SKILLS

Bachelor's degree in Engineering, preferably Mechanical Engineering.
Strong mechanical and technical aptitude.
Ability to learn BAC and competitor products and applications.
Ability to read technical drawings and use CAD tools.
Knowledge of BAC systems preferred.
Proficiency with Microsoft Office products.
Strong communication and customer-service skills.
Strong analytical and problem-solving capabilities.
Ability to coordinate with suppliers and internal stakeholders.
Experience with SharePoint, Teams, PowerApps, and Power BI preferred.
Self-directed and capable of managing multiple priorities.
SAP knowledge preferred.

KEY RELATIONSHIPS

Domestic and International Representatives
OEM Accounts and End Users
Applications Lead and Aftermarket Leadership
Engineering, Manufacturing, Marketing, Customer Service, Warranty, Credit, and Sales Teams
Product Management and Business Systems Teams
Suppliers and External Partners

WORKING CONDITIONS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. While performing this job, the employee is regularly required to stand and walk up to 20% of the time. This position requires occasional lifting up to 40 pounds and travel both domestic and internationally up to 15% of the time.

BAC Hiring Compensation Range $53,700 - $92,100

BAC offers a comprehensive benefits package to include medical, dental, vision, paid time off, 401k, employee stock ownership plan, and more. Please see additional details on the BAC website at www.Baltimoreaircoil.com.

BAC Employees are eligible to participate in an annual bonus incentive program.

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