Job Description
Customer Service Clerk / Checker
Department: Front End
Reports To: Store Manager / Person in Charge (PIC)
FLSA Status: Non-Exempt
Applicable Job Title Numbers: 108, 109
Job Summary
The Customer Service / Checker Clerk provides excellent customer service through accurate, friendly, and efficient checkout and service desk operations. This role performs point-of-sale transactions, manages front-end services such as money orders, Western Union, utility payments, and lottery sales, and maintains compliance with company and state regulations. Clerks in this position help ensure an organized, safe, and positive shopping experience that reflects our “Serious About Service” standards.
Key Responsibilities
- Greet and assist customers courteously using the 10-foot rule.
- Accurately scan, total, and tender customer transactions, including cash, check, debit/credit, SNAP/EBT, and WIC.
- Process service desk transactions such as money orders, bill payments, Western Union, and lottery sales.
- Verify identification for age-restricted sales and comply with all applicable laws and company policies.
- Follow all cash handling, till security, and reconciliation procedures.
- Maintain a clean, organized, and well-stocked checkstand and service desk area.
- Assist customers with bagging, carry-out, and product inquiries.
- Report any known loss, discrepancies, or suspicious activity per Loss Prevention policy.
- Support front-end operations, including training and cross-coverage when needed.
- Participate in required training sessions and team meetings to stay current on policy updates and promotions.
- Demonstrate teamwork and communication with coworkers and supervisors to ensure smooth daily operations.
- MUST BE ABLE TO WORK EVENINGS AND WEEKENDS AND BE OVER 18 YEARS OLD WITH JOB REFERENCES !!!!
Qualifications
- Prior customer service or cashier experience preferred.
- Effective communication, accuracy, and critical thinking skills.
- Basic math proficiency and diligence in handling transactions.
- Knowledge of Western Union, lottery, and EBT/WIC processes preferred.
- Ability to follow directions, work efficiently, and manage high transaction volume.
Physical Requirements
- Stand and walk for extended periods (up to 8 hours per shift).
- Lift and carry up to 40 lbs occasionally.
- Frequent bending, reaching, and repetitive motion required.
- Use of office and POS equipment, including registers, scanners, and lottery terminals.
Scheduling Expectations
Varied schedule including evenings, weekends, and holidays. Flexibility is required during peak shopping periods.
Success Indicators (KPIs)
- Transaction accuracy and speed benchmarks achieved.
- Excellent customer service feedback and mystery shop results.
- Compliance with cash handling and restricted sales procedures.
- Front-end cleanliness and organization maintained to standard.
ESOP & Ownership Culture
As an employee-owner, this position demonstrates pride of ownership by treating customers, coworkers, and company assets with care. Clerks contribute to the store’s success by protecting profitability, preventing losses, ensuring policy compliance, and providing an outstanding customer experience.
EEO Statement
C&K Market Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
