Join the team at Commercial Tire, a proudly employee-owned company where your contributions truly matter!
We offer an exceptional benefits package that includes comprehensive medical, dental, vision and life insurance coverage plus the unique perk of pet insurance to keep your furry friends covered too.
Our employees enjoy valuable stock options, a robust 401(k) plan, and an ample PTO package that ensures you have the time you need to recharge. If you’re looking for a workplace that values you and your well-being, we’d love to hear from you!
POSITION OVERVIEW
Maintains existing customer base by servicing customers’ needs. Responsible for mounting, dismounting, balancing and repairs.
JOB RESPONSIBILITIES
· Customer vehicles; Inspects and diagnose service and tire problems. Communicate necessary repairs and/or replacement of parts, recommend additional preventative services and helps sell services to the customer, if warranted.
· Provides excellent customer service to existing accounts by staying in touch, immediate follow-up and resolving issues
· Completes service orders; process tickets, invoices and bills out customers, verifies credit status of customer, makes billing adjustments, initiates purchase orders for parts, assist with updating information on the computer and maintains records/files for follow-up
· Operate air compressor, impact gun, hub-cab hammer and other various machines and tools
· Maintains vehicle cleanliness and mechanical maintenance, and ensures vehicle registration, insurance, safety and OSHA materials and devices are up-to-date.
· Tire work (retail and/or commercial, on and off site)
· Active role in product and service sales
· Mount and dismount, air pressure checks and repairs
· Ensures lug nuts are tightened to the proper torque specifications
· Demonstrate the ability to conform to CT driving requirements ( See policy on speeding, harsh driving)
· All other duties as assigned.
· Demonstrates proven ability to take after hours calls in an effective and efficient manner.
· Proficient in the larger truck and the equipment needed on the larger trucks.
· Supports Company safety and operational standards and adheres to all requirements.
· Completes all necessary training (MSHA, OTR, AG, Industrial, as applicable)
· Maintains equipment with the highest regard
· Demonstrates over a 6 month period the ability to conform to DOT and Commercial Tire driving requirement and follow applicable Company Policies.
· Meets or exceeds managements productivity goals.
· Basys (Talent not MIM)
· How to properly scan, transfer, and return
· Ability to look up fluid volumes for tire size
· Operate bead breakers and transfer pumps safely
· Demonstrate all Commercial Service Technician 1 requirements
COMPETENCIES AND SKILLS
· Customer Service
· Interpersonal Savvy
· Communication
· Mechanical Skills
· Humor
· Self Starter
· Computer Skills
QUALIFICATIONS – Unless indicated otherwise, these are the knowledge, skills and/or abilities that are preferred
· A valid driver’s license (required) and all DOT Documents to include medical card to operate vehicles greater than 10,000 #s
· Insurable driving record (required)
· High school diploma or equivalent
· 1-2 years of tire industry related experience.
· TIA Training for CST
· At least 6 months as a CST 1
· Regular attendance and punctuality is essential
