Position Overview
A successful fire restoration technician/electronics cleaner completes tasks for restoration jobs to ensure completion of pack-out of contents and various fire restoration activities, as well as cleans and inspects the internals and externals of electronics. The technician prepares and reviews documentation to include notes, photos and documents according to company policies and procedures to ensure reimbursement from insurance companies, as well as explains processes used to complete active jobs and next steps to resolution in person to customers.
Job Responsibilities
- Retrieves work orders, ensures appropriate equipment and supplies are loaded on truck needed for job, arrives to work site.
- Explain processes used to complete active jobs and next steps to resolution in person to customers using printed materials as a guide with or without supervisor.
- Completes assigned jobs according to company processes while maintaining quality control on each job with urgency.
- Performs fire/smoke damage repair and tasks to include pack-out of contents, removing/disposing of non-salvageable materials, light construction and demolition as directed by supervisor.
- Clean and inspect electronics that were involved in the loss.
- Ensures equipment, supplies, vehicles, and products are properly handled. Reports any equipment malfunction and or damage to supervisor.
- Inspects jobs after completion and obtains customer signatures for approval purposes, and requests payments when necessary.
- Prepares documentation and pictures according to company policies and procedures to ensure reimbursement from insurance companies.
Job Requirements
- High school graduate or equivalent
- A+ certification not required but highly preferred.
- Experience in the restoration or construction industry is preferred, but not required
- Valid drivers' license and satisfactory driving record
- Good verbal and written and communication skills
- Good problem solving and customer service skills
- Must be able to prioritize activities and meet deadlines
- Experience with entering data using a tablet or mobile phone
- Report to work on time in a clean, complete uniform
- Read and follow product label usage instructions
Physical Demands and Working Conditions
The physical demands are representative of those that must be met by an employee to perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Incumbent must be prepared to
- Stand and walk for extended periods of time. Lifting, squatting, crawling and crouching is required.
- Move up to at least 50 pounds often, by lifting, carrying, pushing, pulling, or otherwise re-positioning objects.
- Express or exchange ideas with others and receive and act on detailed information given.
- For safety reasons, respirators, which are used in certain situations, must be able to seal to your face.
- Inside and outside working conditions: The change of environment such as with or without air conditioning and heating.
Compensation Is Based On Experience
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. The Company reserves the right to modify this description in the future, with or without notice to the employee. This Job Description does not create an employment contract, implied or otherwise, and employment with the Company remains at will. These responsibilities are subject to possible modification to reasonably accommodate individuals with disabilities.
