Collections Manager

Creative Financial Staffing • Full-time • Seattle, WA, USA • $10 - $100 / hour • 2d ago

Job Title: Credit Manager
Location: Kent, WA
Pay Range: Competitive (Based on experience)
Job Type: Full-Time, Onsite

Company Overview:
Our client, a growing business located in Kent, WA, is seeking an experienced Credit Manager to join their team. With a focus on fostering a family-friendly environment, our client is committed to providing a supportive and positive work culture. The Credit Manager will oversee business-to-business collections and manage a soft collections approach to ensure prompt payment while maintaining strong customer relationships. This is an excellent opportunity to join a collaborative team and play a key role in the company’s financial success.

Key Responsibilities:

Manage and oversee business-to-business (B2B) collections, ensuring accounts are handled efficiently and with professionalism.
Develop and implement credit policies and procedures to optimize cash flow and minimize bad debt.
Perform credit assessments and evaluate the creditworthiness of potential and existing customers.
Communicate directly with customers to resolve outstanding balances using a soft collections approach, maintaining positive business relationships.
Work closely with the sales team to understand customer payment trends and address any issues that may arise.
Monitor accounts receivable aging reports and provide recommendations for improving collections performance.
Collaborate with other departments to ensure timely and accurate invoicing.
Process and manage biweekly payroll for credit team and ensure timely reporting.
Keep accurate records of all communications and agreements with clients.
Ensure compliance with applicable credit regulations and internal company policies.

Qualifications:

3+ years of credit management experience, preferably in a business-to-business collections environment.
Strong understanding of soft collections techniques and ability to maintain customer relationships while securing payment.
Experience with credit risk assessments, financial statement analysis, and using collection software.
Knowledge of accounts receivable processes, aging reports, and managing payment terms.
Strong communication and negotiation skills, with a customer-centric approach.
Proficiency in Microsoft Office Suite (Excel, Word) and experience with ERP or accounting software (e.g., NetSuite, QuickBooks).
Ability to work independently and as part of a team, with strong organizational skills.
High attention to detail, accuracy, and ability to prioritize tasks in a fast-paced environment.
Experience managing and mentoring a team is a plus.

What We Offer:

Competitive salary
Family-friendly work environment with a supportive and collaborative team culture.
Opportunity for career growth within a stable, growing company.
Convenient location in Kent, WA, with access to local amenities and public transportation.

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