FOOD QUALITY SPECIALIST
Reports to: Deli Manager
FLSA Status: Non-exempt
Summary
The Food Quality Specialist goes above and beyond to exceed expectations and ensure that all guests experience genuine customer service, great tasting food and leave with a smile.
Generally, the job duties consist of preparing, seasoning, and cooking food to specifications. Food Quality Specialists may work with varying equipment including a fryer, re-thermalizer, tortilla/panini press and a hot/cold service kiosk as well as knives and other small wares. Additional job duties may include taking inventory, maintaining cooking logs and reports, and cleaning the work area. All work tasks will be performed according to health, safety, and sanitation guidelines.
The Food Quality Specialist is willing and able to report to work and perform their job duties at any designated work location, including any Mosers grocery store, based on business need.
Essential Duties And Responsibilities
- Maintain a working knowledge of the operation of all kitchen equipment and safety standards.
- Prepare and cook all food product per specifications, procedures, and quality standards including strict observance of designated holding times.
- Verify all necessary product and supplies are stocked and available. Put food order away accurately and in a timely manner. Rotate stock in cooler, freezer, and dry storage area using the First In-First Out method while monitoring shelf life and freshness dates.
- Fill customer orders using proper portion control and packaging.
- Use sampling, upselling, and limited time offer promotions to increase sales volume of product.
- Monitor that product hold times are strictly observed and rotate product as necessary.
- Maintain organization and cleanliness of the entire area including the kitchen area, coolers and other food storage areas while following all of the sanitation and safety guidelines and procedures.
- Check all equipment within the area and immediately report malfunctions to the manager in charge.
- Operate a point-of-sale system to accurately ring up purchases and give correct change.
- Accomplish tasks in a timely, clean, and orderly manner.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, experience and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Able to read, write, and speak in English
- Able to perform basic math
- Able to count money and provide correct change
- Demonstrate trained food safety knowledge
- Acquire Food Handlers Permit, if/as required by state of employment
- Report to work timely for each scheduled shift
- Able to work at various store locations
WORKING CONDITIONS
- Work is generally performed in a grocery store deli environment.
- Frequently work with high temperatures associated with the cooking equipment.
- Regular exposure to cold temperatures while working in food coolers and freezers.
- Must be available to work a flexible schedule including a variety of shifts, days, evenings, nights, and weekends including overtime, as needed.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Lift/carry up to 5 pounds constantly, 25 pounds frequently, and 50 pounds occasionally.
- Continuously stand and/or walk on hard floors to prepare and cook food, get stock items, and transport items to/from the kitchen, stock room, food prep area and front lines for extended periods.
- Frequently lift and stack 20 to 50 pounds of food and supply items from various heights from and onto shelving, in freezers, coolers, stockroom, etc. Occasionally carry individual stock items weighing up to 50 pounds from the stock rooms, coolers, freezers to other areas of the restaurant.
- Occasionally lift and carry up to 50-pound trash bags out of trash cans and into a designated disposal area.
- Frequently push or pull food service equipment, trash cans, brooms, mops, and mop buckets.
- Occasionally to frequently climb a foot stool or ladder to reach items located on shelves, in coolers, freezers, stockrooms, etc.
- Frequently stoop or squat to reach items on low shelves or on the floor.
- Continuously reach overhead, forward, and underneath shelving, counters, tables, refrigeration units, racks, drink dispensers and food service equipment.
- Continuously use fingers to bilaterally prepare food, unload boxes, etc.
- Continuously communicate with and listen to customers, management and other team members to ensure optimal performance.
- Continuously be aware of surroundings and item locations, and to perform job duties.
Job Success Factors
Customer Service
- Create customer loyalty by delivering outstanding customer service, executing sales promotions, ensuring quality foods products are available to sell and maintaining a properly-trained staff.
Honesty & Integrity
- Maintain professional and ethical behaviors at all times.
- Create accurate records including Waste Logs.
- Maintain confidentiality regarding private employee matters.
Authenticity
- Express genuine care for the team, the customers and the business.
Maintain High Standards
- Always perform tasks to the highest standards.
Positive attitude
- Take pride in executing job tasks and maintaining a clean, organized work area.
Teamwork
- Maintain open communication with all co-workers.
- Support team members and cooperate in providing excellent guest service.
Accountability
- Listen openly to performance feedback and incorporate suggestions into work processes and attitude.
Reliability
- Arrive punctual and ready to begin work assignments.
- Deliver quality work product using resources and time allocated.
