Overview
Job Title: Workers’ Compensation Claim SupervisorLocation: Scottsdale, AZ (Hybrid schedule after initial training period - 1 day in office per week + additional mandatory meetings/trainings)Salary Range: $83,000 - $93,000Schedule: Monday - Friday, 8:00 AM to 4:30 PMClient: Single dedicated National client accountAdjuster License: Home state adjuster license required, if applicable
Disclaimer: The posted salary range for this position reflects the anticipated base pay for this role. Actual pay is determined based on factors such as qualifications, skills, relevant experience, internal equity, and location. Additional compensation may include discretionary bonuses, benefits, or other forms of compensation, depending on the role. The salary range provided is in compliance with state and local requirements and is intended to offer transparency to applicants. We encourage open discussions with our hiring team regarding any questions you may have about compensation and benefits for this position.
CCMSI is an Affirmative Action / Equal Employment Opportunity employer offering an excellent benefits package including Medical, Dental, Prescription Drug, Vision, Flexible Spending, Life, ESOP, and 401K.
About CCMSI
At CCMSI, we’re seeking passionate and skilled professionals to join our dynamic team. As a leading Third Party Administrator in self-insurance services, we are committed to delivering exceptional service to our clients. As an employee-owned company, we focus on developing our staff through structured career programs and rewarding individual and team efforts. Recognized as a Great Place to Work, CCMSI's employee satisfaction and retention rank in the 95th percentile, reflecting our dedication to an outstanding work environment.
Why Join CCMSI?
- Culture: Our Core Values guide how we treat employees—valuing integrity, passion, and enthusiasm.
- Career Development: We offer robust training programs and opportunities for growth within the organization.
- Comprehensive Benefits: Enjoy 4 weeks of paid time off in your first year, 10 paid holidays, and a benefits package that includes Medical, Dental, Vision, Life Insurance, Critical Illness, Disability, 401(k), and Employee Stock Ownership Program (ESOP).
- Supportive Work Environment: We foster a workplace where employees feel supported and equipped to succeed.
Job Overview
The Workers’ Compensation Claim Supervisor is responsible for managing and supervising the investigation, adjustment, and overall handling of workers’ compensation claims. You will oversee the work of a team, ensuring compliance with corporate standards and client-specific instructions. This position offers an opportunity for growth and could serve as a training ground for future management positions.
Responsibilities
- Supervise the workers’ compensation claims process, ensuring compliance with Corporate Claim Standards and client-specific instructions.
- Investigate and Adjust Claims: Manage the evaluation and adjustment of workers' compensation claims, establishing reserves within authority levels.
- Review Bills and Settlements: Oversee medical, legal, and other invoices; negotiate and resolve disputed claims.
- Claims Management: Approve claim payments within established procedures and make settlement decisions in line with corporate and state regulations.
- Team Development: Mentor, train, and support claim staff, providing ongoing education and development opportunities.
- Litigated Claims: Manage the handling of litigated and complex claims to ensure proper resolution.
- Client and Vendor Relations: Collaborate with external vendors (e.g., legal, case management) to ensure appropriate handling of claims.
- Compliance: Ensure all claims handling complies with Corporate Claim Handling Standards and client-specific protocols.
- Perform other duties as assigned
Qualifications
- Experience: 10+ years of experience in workers’ compensation claims required, with 3+ years of supervisory experience preferred.
- Education: Bachelor’s degree preferred.
- Skills: Strong communication, analytic, and negotiation skills. Ability to work under pressure in a fast-paced environment.
- Technical: Proficient with Microsoft Office Suite.
- Licenses/Certifications: Adjuster's license may be required based on jurisdiction. AIC, CPCU, or ARM certifications preferred.
- Physical Demands: Ability to sit or stand for extended periods; work involves frequent use of computers and communication tools.
Core Values & Principles:
Employees are expected to uphold CCMSI’s Core Values and Principles, which include performing with integrity; passionately focus on client service; embracing a client-centered vision; maintaining contagious enthusiasm for our clients; searching for the best ideas; looking upon change as an opportunity; insisting upon excellence; creating an atmosphere of excitement, informality and trust; focusing on the situation, issue, or behavior, not the person; maintaining the self-confidence and self-esteem of others; maintaining constructive relationships; taking the initiative to make things better; and leading by example.
Apply today to join a dynamic team focused on professional growth and delivering exceptional service! #CCMSIScottsdale #WorkersCompensation #ClaimsSupervisor #InsuranceJobs #HybridWork #LeadershipOpportunities #JobOpening #EmployeeOwned #ClaimsManagement #CareerGrowth #WorkplaceCulture #JoinOurTeam #InsuranceCareers #ScottsdaleJobs #NowHiring #IND123
