Call Center Representative

ServiceMaster • Full-time • South Charleston, WV, US • $9 - $17 / hour • 1w ago

Benefits

401(k)
Bonus based on performance
Dental insurance
Health insurance
Opportunity for advancement
Paid time off
Signing bonus
Training & development
Tuition assistance
Vision insurance

We are looking for a courteous and professional call center representative to provide exceptional service by responding to inquiries, managing complaints, and resolving issues. This role involves handling a high volume of inbound and outbound calls to ensure a positive experience for every caller. The representative will actively listen to clients, address their concerns, and provide accurate responses.

To succeed, candidates should have a strong customer focus, attention to detail, and efficiency, along with qualities like politeness, reliability, knowledge, and adaptability.

CORE ROLES

Respond to incoming calls and assist customers with inquiries in a professional manner.
Analyze customer needs and provide appropriate solutions or escalate issues when necessary.
Maintain accurate records of customer interactions and data entry into the system.
Communicate clearly and effectively with clients, ensuring their concerns are addressed promptly.
Collaborate with team members to enhance service delivery and improve customer satisfaction.
Stay updated on company products, services, and policies to provide accurate information.

This is a remote position.

Compensation: $9.00 - $17.00 per hour

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