Brown and Caldwell is currently looking for a Senior Project Manager and Client Service Manager to join our project delivery team. The successful candidate will apply knowledge of project delivery requirements, business acumen and metrics, project processes, management, resources, tools, and techniques for the purpose of planning, executing, monitoring, and delivering quality to our clients. Together with technical skills in project management and business acumen our ideal candidate will require interpersonal and personal effectiveness skills. The effectiveness of our project delivery teams begins with the leadership of the project manager. Therefore, our ideal candidate will demonstrate leadership, communication mastery, organizational aptitude, problem-solving and the ability to motivate and manage diverse project teams and develop new and existing clients.
Our Atlanta operation offers the opportunity to work on a variety of projects in the Metro Atlanta area. In this role, you will work closely with our technical experts, project teams, and clients to advance our technical services and support business development on a wide variety of wastewater, drinking water and water resources projects in your local Atlanta market as well as the Southeast area.
Duties include but are not limited to the following:
Project team leadership expectations:
- Set direction – Support defining objectives, decision-making processes, schedules, budgets and success factors. Assist team in providing clarity on what the objectives are for an assignment, how decisions will be made, schedules and budgets, and what critical success factors the client trying to achieve are important components to setting team direction.
- Communicate – Help establish effective communication methods for team standups, technical/design decisions, and client interactions. Share how communications will be delivered, this includes team standups, technical/design decisions, client changes, etc.
- Support Team Motivation- Assist in empowering team members, resolving conflicts, providing feedback and celebrating success.
- Establish Trust – Demonstrate integrity, competence, consistency, loyalty, and transparency
- Create a safe environment – Support and assist in providing atmosphere where ideas and creativity thrive.
- Embrace thought and experience diversity – Support an environment where diverse backgrounds, geographies, different perspectives are all heard, respected and considered.
- Develop team members – Support team development by contributing to continuous learning and skill development
Execution of BC’s project delivery requirements:
- Scope - Collaborate and prepare detailed scopes of work to set clear expectations and prevent project overruns. Ensure accurate scope with clear assumptions and limitations and set realistic expectations and a solid pathway to delivering quality work successfully.
- Schedule - Collaborate on the development and maintenance of project schedules, ensuring timely resource allocation and delivery. Recommend and assist implementation of mitigation measures.
- Budget - Develop and collaborate on work breakdown structures and project budgets aligned with scope and schedule. Support and assist on alignment of the project budget to both the project scope and schedule to ensure financial success of the project.
- Quality Management - Create and monitor quality management plans and processes to enhance client trust, minimize deficiencies, incorporate our standards and quality reviews and collaborate with team members to contribute to quality.
- Change Management - Identify and manage internal and external changes to mitigate risks. Identifies and recommends change, in collaboration with project team, prepares the scope and budget for the change, and gains client endorsement and approval for the change to minimize financial and execution risk to BC.
- Risk Management - Ability to identify risks, develop risk mitigation strategies and ongoing risk monitoring throughout the project lifecycle. Identifies and escalates risks, collaborates with team to prepare mitigation strategies for each risk, monetization of each risk, and updates the risk profile on the project throughout the lifecycle of a project.
Delivery of Project and Business Performance Metrics: Support achievement of project goals related to scope, schedule, budget and quality. Monitor profitability through routine earned value analysis and compliance, business revenue forecasting and timely invoicing.
Client Service Management and Sales/Marketing Support and Engagement: Ability to build successful relationships with Clients, while collaborating with client service managers and project teams to assess client satisfaction. Monitor and share clients’ critical success factors to ensure project success and client satisfaction.
Desired Skills and Experience:
- BS degree in Civil, Environmental, related Engineering or Science field; MS and/or MBA degree preferred.
- 6+ years of experience in Project Management with progressively increasing responsibility.
Specifically:
- Experience with managing project scopes of $750,000+
- Competency in development and monitoring of simple project schedules
- Competency in development and monitoring of simple project budgets
- PE or equivalent licensing or ability to obtain through reciprocity within 6 months is required
- Project Management Professional (PMP) certification from the Project Management Institute (PMI) preferred
- Ability to demonstrate strong project management and leadership skills through previous experience.
- Valid driver’s license and good driving record required
- Must be proficient in using standard computer programs (MS Word, MS Teams, MS Excel, MS PowerPoint, Outlook) required
- Must be proficient in schedule development and management utilizing MS Project Scheduling tools and software.
- Previous supervisory or mentoring experience a plus
Salary Range: The anticipated starting pay range for this position is based on the employee’s primary work location and may be more or less depending upon skills, experience, and education. These ranges may be modified in the future.
Location A: $145,000 - $199,000
You can view which BC location applies to you here. If you have any questions, please speak with your Recruiter.
Benefits and Other Compensation: We provide a comprehensive benefits package that promotes employee health, performance, and success which includes medical, dental, vision, short and long-term disability, life insurance, an employee assistance program, paid time off and parental leave, paid holidays, 401(k) retirement savings plan with employer match, performance-based bonus eligibility, employee referral bonuses, tuition reimbursement, pet insurance and long-term care insurance. Click here to see our full list of benefits.
About Brown and Caldwell
Headquartered in Walnut Creek, California, Brown and Caldwell is a full-service environmental engineering and construction firm with 50 offices and 2,100 professionals across North America and the Pacific. For 75 years, we have created leading-edge environmental solutions for municipalities, private industry, and government agencies. We strive to be the company of choice—to our clients, who benefit from our passion for delivering exceptional quality, and to our employees, present and future, who share our commitment to client service, collaboration, and innovation. Join us, and you will find a home where you can do your best work, reach new levels of expertise, and enjoy exceptional development opportunities. For more information, visit www.brownandcaldwell.com
This position is subject to a pre-employment background check and a pre-employment drug test.
Notice to Third Party Agencies: Brown and Caldwell does not accept unsolicited resumes from recruiters or employment agencies. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement and approved engagement request with Brown and Caldwell, Brown and Caldwell reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency.
Brown and Caldwell is proud to be an EEO/AAP Employer. Brown and Caldwell encourages protected veterans, individuals with disabilities, and applicants from all backgrounds to apply. Brown and Caldwell ensures nondiscrimination in all programs and activities in accordance with Title VI of the Civil Rights Act.
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