Customer Service Representative

ServiceMaster • Full-time • Blue Springs, MO, US • $17 - $20 / hour • 10m ago

Benefits

401(k)
Bonus based on performance
Competitive salary
Dental insurance
Employee discounts
Flexible schedule
Health insurance
Home office stipend
Opportunity for advancement
Paid time off
Parental leave
Signing bonus
Training & development
Vision insurance
Wellness resources

To Effectively Address Customer Concerns And Ensure a High Level Of Satisfaction, It Is Essential To Adopt a Structured And Proactive Approach. Here's An Expanded Outline Of The Key Components Involved In This Process

Determine Suitable Responses:
Active Listening: Engage with customers by actively listening to their concerns. This helps in understanding their issues fully and demonstrates empathy.
Tailored Solutions: Assess the nature of the concern and provide tailored responses that address the specific needs of the customer. This may involve offering solutions, alternatives, or clarifications based on the situation.
Promptly Address Customer Concerns:
Timely Responses: Aim to respond to customer inquiries as quickly as possible, whether through phone calls, chats, or emails. Establishing a standard response time can help manage customer expectations.
Follow-Up: After resolving an issue, follow up with the customer to ensure their satisfaction and to reinforce that their concerns are valued.
Escalation of Specific Cases:
Identifying Escalation Needs: Recognize when a customer's issue requires escalation to a supervisor or a specialized department. This may include complex issues, repeated complaints, or situations that require higher authority.
Providing Context: When escalating a case, provide detailed context to the supervisor or relevant department. Include information such as the customer's history, previous interactions, and any steps already taken to resolve the issue.
Handling High Volume of Communications:
Organized Workflow: Implement an organized system to manage a high volume of phone calls, chats, emails, and other communication methods. This may involve using customer relationship management (CRM) tools to track interactions and prioritize tasks.
Time Management: Develop effective time management skills to ensure that each customer interaction is handled efficiently without compromising quality.
Support with Orders, Refunds, and Exchanges:
Order Assistance: Guide customers through the order placement process, ensuring they understand each step and feel confident in their purchase.
Refunds and Exchanges: Handle requests for refunds or exchanges with professionalism and clarity. Clearly communicate the policies and procedures involved, and ensure that the process is as smooth as possible for the customer.
Guarantee Customer Satisfaction:
Customer-Centric Approach: Always prioritize the customer's needs and satisfaction in every interaction. Strive to exceed their expectations and create a positive experience.
Feedback Mechanism: Encourage customers to provide feedback on their experience. Use

This is a remote position.

Compensation: $17.00 - $20.00 per hour

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