Description
Novaspect company is currently offering an opportunity for a Reliability Services Supervisor to join our fast paced, customer-oriented team. The successful candidate will exemplify and promote Novaspect Identity throughout the services team while overseeing and managing a team of analysts performing a wide range of predictive technologies. Additionally, the Reliability Services Supervisor role maintains high standards and productivity of all jobs while providing customer satisfaction and company profitability.
Reliability Services Supervisor Essential Responsibilities:
Supervision
- Lead and supervise a team of reliability technicians and analysts, providing coaching, mentoring, and performance feedback.
- Delegate tasks effectively, ensuring workloads are balanced and efficiently managed.
- Conduct regular performance reviews and identify opportunities for professional development and engagement within the team.
- Work in conjunction with the Sales Team and support the Repair Coordinator with the quoting process and communicate any out of scope or change order requirements during repairs.
- In collaboration with the Business Unit Manager review all service contracts and participate and/or lead in the renewal process with customers
- Participate in supervisor training and events
- Participate, in collaboration with Talent Management, in the recruiting and interviewing of reliability technician/specialist candidates
- Participate in yearly compensation planning and lead compensation conversations
- Lead new employee onboarding and training
Work Execution
- Oversee the implementation of predictive technologies on customer contracts and outage work
- Coordinate and manage corrective maintenance activities, prioritizing work based on criticality and impact
- Work collaboratively with other departments to execute complex projects
- Ensure all service activities adhere to safety protocols and quality standards
- Ensure that all company business system tools are utilized and incorporated within daily work processes
- Identify any special tools, outside services, additional labor requirements or special order parts required to complete the job within the specified timeframe and budget
- Monitor equipment performance data and work with team to identify bad actors that may require additional resources to resolve
Continuous Improvement
- Analyze workload data and trends to identify opportunities for efficiency improvement
- Develop and implement new procedures and practices to optimize performance and safety
- Stay current on industry best practices in reliability and maintenance methodologies
- Execute additional job duties as required
Requirements
Reliability Services Supervisor Education and Experience Requirements:
- 5+ years of industrial reliability services experience or related experience required
- 3+ years of people supervision people preferred
- High School diploma required
- Efficiently manage difficult situations and respond promptly to internal customer needs
- Excellent interpersonal, verbal communication skills
- Provides candid feedback to others as needed and navigate crucial conversations
- Motivates others and drives a strategic vision within the organization
- Proven ability to build followership and create cohesive teams
- High computer application literacy (including Microsoft Office Suite, and ability to learn internal business systems)
- Knowledge of vibration analysis and other predictive technologies required
- Knowledge of proper safety procedures
Reliability Services Supervisor Physical Requirements:
- Ability to lift up to 50lbs
- Ability of hands to grasp and manipulate small objects/tools
- Ability to work with hand tools
- Ability to work at heights
- Ability to stoop, crawl and crouch while working on equipment on hands and knees
- Ability to work on your feet for 8 hours per day
- Ability to work in a loud industrial environment
- Comfortable working around industrial equipment with exposed moving parts
- Ability to climb stairs (up to 20 flights per day)
- Ability to climb a 20 ft. ladder
- Ability to work with up to 480 volts
Reliability Services Supervisor Pay:
- Salary Range: $90,000-$115,000
- Bonus potential: 5%
- Salary role
- Company Car
Reliability Services Supervisor Benefits:
- Generous paid time off: starting at 15 vacation days annually, 10 paid holidays, and 10 days of Personal, Sick, & Safety Time (PSST)
- 401K with 6% company match
- Medical, dental, vision insurance
- Employee Stock Ownership Program (ESOP) beginning on day one
- Student debt & tuition reimbursement
- Referral bonus
- Novaspect is a 2024 Great Place to Work® Certified company
Who We Are:
Novaspect, Inc., is an employee-owned company that engineers, sells, and services industrial process controls. Our Core Purpose is to improve our customer’s performance through the innovative application of technology. We are passionate about creating effective processes and building customer relationships. We position ourselves to attract the best talent, and ensure we are delivering local services with proven technologies.
