Description
BAKERY SPECIALIST/CAKE DECORATOR
Reports to: Bakery Manager/Deli-Bakery Manager
FLSA Status: Non-exempt
Summary
- The Bakery Specialist/Cake Decorator goes above and beyond to exceed expectations and ensure that all guests experience genuine customer service, great tasting food and leave with a smile. Generally, the job duties consist of preparing and baking and cooking food according to recipes and specifications. Additional job duties may include taking inventory, maintaining cooking logs and reports, and cleaning the work area. All work tasks will be performed according to health, safety, and sanitation guidelines.
- The Bakery Specialist is willing and able to report to work and perform their job duties at any designated work location, including any Mosers grocery store, based on business need.
- The Bakery Specialist/Cake Decorator plays a crucial role in creating a positive experience for all bakery customers, delivering exceptional service and beautifully crafted baked goods. This role involves preparing, baking, and decorating bakery items according to company recipes and quality standards. Key responsibilities include managing inventory, fulfilling special orders, and ensuring food safety, cleanliness, and organization of the workspace. The Bakery Specialist/Cake Decorator may work at any Moser's location based on business needs and must be adaptable to different work environments while consistently meeting high standards for food quality, customer service, and teamwork.
Essential Duties And Responsibilities
- Decorate and display finished products
- Adhere to recipes
- Keep records related to special orders, inventories and production levels
- Take customer information and ensure that special orders are fulfilled accurately and on time
- Manage inventory and order Bakery supplies and product
- Maintain a working knowledge of the operation of all kitchen equipment and safety standards
- Prepare and cook all food product per specifications, procedures, and quality standards including strict observance of designated holding times
- Verify all necessary product and supplies are stocked and available. Put food order away accurately and in a timely manner. Rotate stock in cooler, freezer, and dry storage area using the First In-First Out method while monitoring shelf life and freshness dates
- Fill customer orders with correct product, using proper portion control and packaging
- Use sampling, upselling, and limited time offer promotions to increase sales volume of product
- Monitor that product hold times are strictly observed and rotate product as necessary
- Maintain organization and cleanliness of the entire area including the kitchen area, coolers and other food storage areas while following all the sanitation and safety guidelines and procedures
- Check all equipment within the area and immediately report malfunctions to the manager in charge
- Operate the point-of-sale system, ensuring accuracy with cash and card transactions
- Accomplish tasks in a timely, clean, and orderly manner
Qualifications
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, experience and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Prior baker experience, including cake decorating, preferred
- Able to read, write, and speak in English
- Able to perform basic math
- Able to operate a point-of-sale system
- Able to count money and provide correct change
- Demonstrate trained food safety knowledge
- Acquire Food Handlers Permit, if/as required by state of employment
- Report to work timely for each scheduled shift
- Able to work at various store locations
WORKING CONDITIONS
- Work is generally performed in a grocery store deli/bakery environment
- Frequently work with high temperatures associated with the cooking equipment
- Regular exposure to cold temperatures while working in food coolers and freezers
- Must be available to work a flexible schedule including a variety of shifts, days, evenings, nights, and weekends including overtime, as needed
PHYSICAL DEMANDS
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Lift/carry up to 5 pounds constantly, 25 pounds frequently, and 50 pounds occasionally
- Continuously stand and/or walk on hard floors to prepare and cook food, get stock items, and transport items to/from the kitchen, stock room, food prep area and front lines for extended periods
- Frequently lift and stack 20 to 50 pounds of food and supply items from various heights from and onto shelving, in freezers, coolers, stockroom, etc.? Occasionally carry individual stock items weighing up to 50 pounds from the stock rooms, coolers, freezers to other areas of the restaurant
- Occasionally lift and carry up to 50-pound trash bags out of trash cans and into a designated disposal area
- Frequently push or pull food service equipment, trash cans, brooms, mops, and mop buckets
- Occasionally to frequently climb a foot stool or ladder to reach items located on shelves, in coolers, freezers, stockrooms, etc.
- Frequently stoop or squat to reach items on low shelves or on the floor
- Continuously reach overhead, forward, and underneath shelving, counters, tables, refrigeration units, racks, drink dispensers and food service equipment
- Continuously use fingers to bilaterally prepare food, unload boxes, etc.
- Continuously communicate with and listen to customers, management, and other team members to ensure optimal performance
- Continuously be aware of surroundings and item locations, and to perform job duties
Requirements
SUCCESS FACTORS
Customer Service
- Create customer loyalty by delivering outstanding customer service, executing sales promotions, ensuring quality foods products are available to sell and maintaining a properly-trained staff
- Express genuine care for the team, the customers and the business
Honesty & Integrity
- Always maintain professional and ethical leadership behaviors.
- Lead by example
- Maintain confidentiality regarding private employee matters
- Create accurate records including Waste Logs, bank deposits, inventory, etc.
Act Like an Owner
- Ensure business operations follow Champs procedures
- Drive profitability by managing labor and materials costs and employs strategies to increase same store sales
Maintain High Standards
- Always perform tasks to the highest standards and hold team accountable for doing the same
Positive Attitude
- Express praise and appreciation to team as/when appropriate
- When available, use the rewards system to reinforce good performance
- Can successfully resolve conflicts when necessary
Teamwork
- Provide clear direction to team
- Maintain open communication with all co-workers
- Support fellow team members and cooperate in providing excellent guest service
Accountability
- Invite feedback and listen to ideas
Reliability
- Arrive punctual and ready to begin work assignments
- Deliver results on time and at the quality level promised?
- Deliver quality work product using resources and time allocated
