Customer Service Representative - Remote

ServiceMaster • Full-time • Phoenix, AZ, US • 7m ago

Position Overview

About the job Customer Service Representative - Remote

The Customer Service Representative (CSR) answers inbound calls from members and providers, inputs data, and provides a high level of customer service always extending courtesy and professionalism. The CSR handles inbound customer service inquiries and problems via the telephone and email while effectively recording communications accurately and consistently. Calls are predominantly routine, but may require deviation from standard screens, scripts and procedures. CSRs use a computerized system for tracking calls, information gathering, and/or troubleshooting and may assess needs, explain programs and suggest/promote alternative products or services.

Job Responsibilities

Identify, evaluate and prioritize caller needs, questions and concerns.
Formulate plans of resolution and respond appropriately and efficiently.
Maintain and restore customer satisfaction and partner with other teams as needed.
Perform problem analysis, problem determination and recommended resolutions to the callers.
In accordance with standard protocol.
Proactively educate caller on program benefits.
Meet or exceed established call center metrics, attendance standards and quality levels.
Use computer tools to accurately process and document information.
Develop rapport with callers and appropriately adjust communication style.
Provide accurate information about ServiceMaster programs and services.
Escalate issues internally and follow up on escalated issues.

Job Requirements

High School Diploma
Prior experience in a customer service related field preferred.
Great communication skills
Must be able to multi-task
General working knowledge of Microsoft Word & Outlook
Computer keyboard proficiency and internet navigation skills required
Have the ability to work effectively with others in a team environment
Ability to thrive in a fast-growing always changing environment

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. The Company reserves the right to modify this description in the future, with or without notice to the employee. This Job Description does not create an employment contract, implied or otherwise, and employment with the Company remains at will. These responsibilities are subject to possible modification to reasonably accommodate individuals with disabilities.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to The ServiceMaster Company, LLC.

Built on a foundation of great brands and employees with a passion for service, our vision is to be the leading provider of essential services through empowered people, world-class customer service and convenient access. By joining ServiceMaster, you'll be part of a talented network of employees with a shared vision.

Our environment is a diverse community where successful people work together to achieve common goals.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to The ServiceMaster Company, LLC.

Required

Preferred

Job Industries

Customer Service

Related Jobs

Operations Support Specialist

Charlie's Produce • Full-time • Phoenix, Arizona, United States • 1w ago

Customer Service

Company Description Charlie’s Produce - Who We Are Charlie's Produce is a privately owned wholesale produce company. We are the largest privately owned produce wholesaler on the West Coast, and we are growing. The secret...

1w ago

Apply

Customer Service Representative - Remote

ServiceMaster • Full-time • Remote (Phoenix, AZ, US) • 9m ago

Customer Service

Position Overview About the job Customer Service Representative - Remote The Customer Service Representative (CSR) answers inbound calls from members and providers, inputs data, and provides a high level of customer serv...

9m ago

Apply

Diagnostic Medical Sonography Program Director (RDMS)

Pima Medical Institute • Full-time • PHOENIX, Arizona, United States • 1d ago

Project Management Management

Exciting Opportunity: Lead our Diagnostic Medical Sonography Program in Phoenix, Arizona! Why Join Us? Be part of a dynamic and forward-thinking institution committed to healthcare education excellence. Shape the future...

1d ago

Apply

DOD Skillbridge Internship

Matrix Design Group • Internship • Phoenix, AZ • $1 / year • 1d ago

Matrix has been named a Zweig Group 2025 Best Firm! Matrix Design Group, Inc. is an award winning, employee-owned engineering, planning, and consulting firm. As an employee-owned company we are committed to fostering,...

1d ago

Apply

Fresh Foods Clerk

WinCo Foods • Gilbert, AZ, US • 3d ago

Retail

About Us Join us at WinCo Foods, where we're more than just a grocery retailer - we're a growing family of over 140 supermarkets in 10 states with over 22,000 employee owners. Our purpose is to make the lives of our cust...

3d ago

Apply

Warehouse Worker

WinCo Foods • Phoenix, AZ, US • 1w ago

Loading & Stocking Warehouse

1w ago

Apply

VETERINARY TECHNICIAN - OVERNIGHT SHIFTS

1st Pet Veterinary Centers • Chandler, AZ, US • 1w ago

Veterinary

Description Emergency Veterinary Technician – OVERNIGHT SHIFTS Location: Chandler , AZ We are currently seeking experienced Emergency Technicians and Emergency Technicians skilled in the Intensive Care Unit setting . Ab...

1w ago

Apply

Administrative Assistant

ServiceMaster • Full-time • Peoria, AZ, US • 1w ago

Administrative Executive Assistant

Position Overview Successful candidates will have experience in an office setting. Position assists the business owners, management team and team members with a variety of tasks including processing invoices, collecting...

1w ago

Apply

VETERINARY TECHNICIAN -GENERAL PRACTICE

1st Pet Veterinary Centers • Phoenix, AZ, US • 1w ago

Description Description: 1st Pet Veterinary Centers is seeking experienced Primary Care Technicians for our Chandler location. As a vital part of our team, you will help provide exceptional care to our patients and clien...

1w ago

Apply

Work from Home – CA Workers’ Compensation Adjuster | PEO Account Focus

CCMSI • Scottsdale, AZ, US • 1w ago

Finance & Accounting

Overview Workers’ Compensation Claim Specialist Location: Remote (Reporting to Scottsdale, AZ Branch) Schedule: Monday–Friday, 8:00 AM–4:30 PM MST Salary Range: $85,000–$96,000 annually (Depending on experience) Build Yo...

1w ago

Apply