IT Business Applications Manager

Dudek • Full-time • Remote (CA) • 2m ago

Location(s): Remote
Practice/Department: IT
Internal Title: Business Applications Manager
Work Environment: Remote
Compensation: $130,000 - $150,000 annually*

Dudek’s journey began in 1980 with a vision to serve Southern California’s water and wastewater agencies.
Today, we are a 100% employee-owned firm supporting clients nationwide and delivering projects that improve and protect the built and natural environments of communities throughout the United States. Our work has been recognized by leading industry organizations, and we’ve been honored with multiple national Top Workplace Awards.
Our employee-owners are unified by a singular commitment to supporting projects that address key societal issues, such as the transition to renewable energy, infrastructure hardening and repair, environmental protection, and community resilience.
Learn more about our award-winning culture, the benefits and perks of being a Dudekian, and the projects you will have the opportunity to shape.

Who You Are
As an employee-owner, you embrace accountability, working safely, and collaboration while thinking resourcefully and independently.
Like all Dudekians, you are curious and solution-oriented, with the ability to adapt quickly to changes and approach challenges with a spirit of innovation.

How You’ll Make an Impact
The IT Business Applications, Integration, and Data Management Manager position is responsible for the design, development, deployment, and operations of the interoperability of Dudek’s technology systems and data management environment. This includes providing the technical vision and interoperability of Dudek’s core technology and data platforms. This role is responsible for the oversight of the IT Service Management processes of the department and related alignment to Dudek standards.

Duties and Responsibilities
Strategy & Planning

Partnering with the CIO and business partners, responsible for maintaining a technology and data portfolio that ensures the delivery of highly effective solutions that support current and future business needs.
Responsible for the full Information Technology (IT) lifecycle management for the planning and execution of managed application, integration, and data analytics services
Responsible for the optimization of operations & maintenance activities within defined services and service levels
Ensuring efficient and effective adherence to security & compliance policies and processes
Responsible for identifying and acting on opportunities for internal and external facing process improvement, process mapping and related documentation, communication of new processes to applicable stakeholders and identification of appropriate automation and process technology to support further improvement within the environment.
Participates in the development of appropriate actionable plans, including the definition of new and/or improvement of existing processes. This includes detailed tactical steps to drive the changes desired with clearly defined success criteria.
Tracks and communicates cost information related to the applicable technology and data management portfolio, compiling the needed financial data for consideration during planning. Recommends financial improvements/efficiencies internal to IT as well as the business’ use of technology for our clients.
Conducts research and pilots emerging products, services, and new operating methodologies in order to establish and maintain a relevant IT roadmap.
Responsible for working with IT Infrastructure and IT Service Delivery teams, as well as our key staff in the business in the development of the end-user technology roadmap.

Organizational Leadership

Provides leadership and management to the team, ensuring that appropriate skilled resources are in place to meet project objectives and service level requirements.
Responsible for hiring applicable staff and external resources, as well as mentoring staff within the group.
Evaluates staff performance for purposes of delivering performance evaluations.
Educates our staff on technology capabilities; fosters technical innovation within the business; provides input into business development opportunities as it relates to utilizing existing or new technology capabilities.
Operational Leadership
Oversees the allocation of team resources, balancing the delivery of project milestones with timely and effective resolution of operations & maintenance issues and requests.
Ensures that processes and standards are defined, understood, and adhered to within the group.
Oversees the day-to-day administration of application, integration, and data analytics services.
Adheres to an approach of continuous process improvement within the group.
Actively manage and evaluate managed service partners for development and support tasks.

Technical

Responsible for system design, including data systems design, implementation and ongoing maintenance and tuning.
Working closely with the IT operations teams, responsible for ensuring systems are properly maintained to meet availability and performance objectives.
Key Performance Indicators
On-time and on-budget delivery of assigned project milestones
Time to resolution of incidents statistics
Availability of IT core application, integration, and data analytics services

Minimum Qualifications
Experience

3+ years management/supervisory experience, with 15+ years of overall relevant IT experience.

5+ years of experience with Microsoft 365 and Azure services

Demonstrated depth and breadth in systems architecture, system interoperability, data management and application support functions, including, but not limited to:

DBMS (database management systems)

ERP systems (enterprise resource planning) / Cost Accounting systems

CRM systems (customer relationship management)

Integration platforms (COTS, open source)

BI platforms (business intelligence)

Modern scripting languages and automation technology

Knowledgeable and experienced with core ITIL service management processes

Experience with establishing and continuously improving IT and business processes.

Experience with the system development lifecycle framework.

Experience with managing relationships with managed service providers, staffing agencies and other 3^rd parties and vendors.

Experience working closely with IT business partners in developing project and service requirements.

Knowledge, Skills & Abilities

Excellent interpersonal, written, and oral communication skills

Solid relationship management skills.

Ability to motivate, develop, and lead team members.

Strong customer service orientation.

Proven analytical and problem-solving abilities.

Ability to effectively prioritize and execute tasks in a high-pressure environment.

Exceptional interpersonal skills, with a focus on listening and questioning skills.

Ability to conduct research into issues and products as required.

Ability to present ideas in business-friendly and user-friendly language.

Ability to articulate technical issues to non-technical staff and/or business leadership.

Ability to translate business needs and pain points to technical requirements.

Highly self-motivated and directed.

Team-oriented and skilled in working within a collaborative environment.

Education

College degree in the field of computer science or information systems.

Compensation: $130,000 - $150,000 annually.*
*Final agreed-upon compensation will be based on a variety of factors including, but not limited to, an individual’s related experience, education, certifications, skills, and work location. Successful candidates must pass a pre-employment drug test and background check prior to beginning employment.

Working Conditions:
Environment

This job operates in a remote or office-based environment and this role routinely uses standard office equipment such as computers, phones, printers, etc.

Physical Requirements
The physical demands described here are representative of those that must be met to successfully perform the essential functions of the job. This job requires the following:

Working on a computer, sitting, or standing for long periods of time in an office or remote office setting.
Attending meetings, both in person and virtually, and speaking on the phone with peers, clients, etc.
Specific vision abilities, including close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Dudek is committed to creating a workplace where all employees, regardless of their background, feel valued, respected, and have equal opportunities to succeed. We believe that a diverse and inclusive workforce is essential to our business success, and we are dedicated to fostering a culture where everyone can thrive. We are committed to fair and equitable processes, based on merit, free from any discrimination.

Dudek is genuinely committed to equal employment opportunities within our company and on our project teams. Dudek is also committed to compliance with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in Dudek’s operations and prohibits unlawful discrimination by any employee of Dudek, including supervisors and coworkers. Equal employment opportunities will be extended to all persons (including those with disability and veteran status) in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, compensation, benefits, discipline, layoff, recall, and termination. Any employee who violates this policy and Dudek’s commitment to equal employment opportunities will be subject to disciplinary action.

Dudek is a U.S.-based employer. All positions are based in the United States and require U.S. work authorization.

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