Our Opportunity
GPJ is hiring a Director, Creative Operations to join our growing team.
This role is hybrid, requiring you to report on-site to one of the following office locations a minimum of 2 days/week: Boston MA,
Your Role
As a key player in our Creative department, you will own resourcing decisions, collaborating with Creative Project Managers and leads to strategically assign talent while optimizing team utilization. Your involvement in scoping discussions and PM grids, providing historical burn reports, will be vital for accurate planning.
You'll be responsible for maximizing efficiency by leveraging data to set, manage, and track creative team KPIs, informing crucial future decisions.
You'll lead and mentor a team of Creative Project Managers, championing process and organization, and driving the growth of the project management discipline across the agency. Building and maintaining strong relationships with resourcing, finance, and account management teams is essential for cross-functional productivity. You'll act as a spokesperson for the creative department, ensuring timely communication of agency information and initiatives.
Furthermore, you will manage onboarding for both contracted and full-time hires, from interviews through initial training, and play a crucial role in advocating for strategic headcount growth.
Your Skills
- Experience working as a Creative Project Manager
- Experience in the experiential industry
- Experience working within an agency setting
- Experience leading resourcing for a creative team
- Experience establishing and revising creative processes
- Experience using data to optimize processes and craft clear goals
- Confident in managing the workload of 30+ people
- Experience creating documents and tools needed to support a more efficient team
- Experience having direct reports
- Ability to analyze data on hours, revenue, and utilization
- Experience presenting findings to leadership to help inform business decisions
- Use data to influence decision making in regards to hiring and resourcing
- Proactively work with team members to ensure they are up to date on trainings, timesheets, and other operational needs
- Able to have an influential voice in key decisions for the department
- Ability to work closely with other offices to maintain consistencies
- Take initiative when it comes to staffing conversations
- Experiencing mentoring others
- Ability to train and onboard new hires
- Support in recruiting new talent
- Experience onboarding new hires
- Understand goals of the creative team and ensure they are at the forefront of all decision making
- Identify areas of improvement for individuals and the creative team as a whole
- Confidence multi-tasking and shifting priorities throughout the day
- Excel in problem solving and proactive thinking
- Master in time management
Your Competencies
Problem Solver
You take a proactive approach to problem solving by presenting current obstacles and potential solutions, before the issues even arise
You identify and flag any potential problems before they arise, working with creative leads on finding a resolution
Relationship Builder
You develop, maintain and strengthen partnerships with other departments in the agency
You are a face for the creative team to other departments, ensuring the team is always up-to-date on important information
Analytical Thinker
You manage the numbers behind the creative team, including burn and utilization
You are always focused on how you can improve team utilization and run as efficiently as possible
You work with creative leads to ensure they understand the numbers behind their team and work together on planning for the future
Proactive Leader
You manage a team of Creative Project Managers focused on finding efficiencies within the Creative Department
You are always working to grow the CPM discipline by selling in hours on new programs and working with others in the agency to understand the importance of the role
You go above and beyond what is asked of you, always focusing on over delivering
Your Experience
Experience & Education
- 10+ years of previous industry / agency experience.
- 8+ years project management experience
- Experience leading a team
- 4 Year College Degree; preferred in Marketing/Advertising/Event Management/Business Administration, Hospitality, Communications, or related field
Your Impact
In your role, you will have influence and responsibility over:
- Creative Process
- Creative Resourcing
- Change Order Management
- Project Management Discipline
- Cross Functional Relationships
Salary Range: $110k - $115k
Salary is dependent on a variety of factors including (but not limited to) experience, skills, and location.
Who We Are
GPJ is the world leader in experiential marketing. Our 29 global offices are filled with fearless people dreaming up ideas that are transforming industries and bringing the most respected brands to life in powerfully, exciting ways. We are a part of the Project Worldwide family. An independent, employee-owned global network of complementary, wholly owned agencies.
You read that “employee-owned” part, right? You heard us correctly. You work hard, she works hard, we all work hard… we all succeed and reap the rewards. We have an Employee Stock Ownership Plan (ESOP) – providing our employees with an ownership interest. We thought you would want to know that. In fact, there is a lot more you would want to know about us, like our FTO policy (no more “accruing” time off), our employer matching 401(k) plan (no vesting period), our “no employee contribution” healthcare option. But we are getting ahead of ourselves here, let’s talk about this exciting opportunity first and we can fill you in on our perks & benefits later.
GPJ is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, citizenship, disability, protected veteran status, or any other protected class. In addition to federal law requirements, GPJ complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. GPJ expressly prohibits any form of workplace harassment based on any protected class.
