BASIC FUNCTION:
Position operates as the authorized factory account representative in an assigned territory and establishes relationships with store associates and management teams to increase sales. The position plans and measures the growth and improvement of accounts through product knowledge training / demonstration and in-store support for a major appliance business unit.
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:
In addition to standard responsibilities assigned to all Market Managers as outlined below, the Senior Market Manager has additional essential responsibilities to include:
- Perform projects and administrative work as assigned
- Address issues/problems and support initiatives within the territory as required and/or assigned
- Demonstrate professionalism and positive demeanor in performance of daily duties and lead by example
- Other senior tasks as assigned
Ability to perform all essential responsibilities for Market Managers to include:
- Visit customers to service vendor products and perform sales and support services in assigned stores
- Travel to customer locations and service vendor products and maintain product displays
- Receive and respond to customer inquiries
- Provide new product information including receiving customer feedback regarding vendor products and services
- Support and provide product knowledge to customers by demonstrating equipment and providing product application training
- Answer customer sales and technical questions
- Resolve customer complaints in a timely manner
- Facilitate sales, marketing and promotional campaigns by acquainting accounts with the latest sales techniques.
- Resolve any customer and vendor differences
- Assist with placing special orders
- Place items on shelving units according to the plan-o-gram
- Manage and maintain inventory levels, make adjustments as required
- Attend and represent customer at trade / industry shows and training sessions as required.
- Report weekly summary of hours, location and sales impact at retail.
- Travel with designated Customer Manager and/or AMS Regional Manager when necessary
- Comply with all Customer and AMS policies and procedures
- Perform other related duties as assigned
JOB REQUIREMENTS:
- Travel required which includes overnight stays
- Ability to work varied hours/days as business dictates is required
- Knowledge of Brand Name appliances required
- Must be Microsoft Office proficient
- Required to lift up to 50lbs, this may include lifting weight above shoulders as needed
- Frequent standing, bending and twisting required
- Excellent communication, presentation, written and technical skills required
- Proof of valid driver’s license and insurance required (must meet company’s minimum requirements)
- Provide excellent customer service to customers and vendors
- HS diploma or equivalent required, college degree preferred
- 2 years of vendor sales experience preferred
- 1 year of field sales/customer service experience preferred
