Customer Service - Order Entry

Emerson Construction Company • Full-time • Mandaluyong, PH • 14h ago

Emerson’s 130+ years of history have been filled with achievements and challenges that have driven innovative thinking and bold transformations, molding us into the company we are today. By joining us as a Specialist II, Order Entry, you will play a key role in ensuring timely and accurate processing of purchase orders, while addressing order and customer-related inquiries.

In this capacity, you will be responsible for managing orders and transactions, coordinating customer requirements to other functional teams and providing essential operational support. This gives you a vital role in helping drive growth platforms and supporting operational pillars while striving for long term value.

If this sounds like a perfect fit for you, apply now and join our team in Mandaluyong City, Philippines!

For this role, you will need:

Bachelor’s degree in any 4-year course.
2.5 years of relevant experience in customer service and order management doing order entry, customer service, or administration.
Specific knowledge of Business System tools such as Oracle, and email management tool.
Basic to intermediate knowledge of Microsoft Office applications such as Outlook and Excel.

In this role, you will:

Validate the completeness of purchase order requirements to ensure accuracy and compliance.
Accurately enter orders into the business system in a timely manner.
Coordinate with relevant functional teams or personnel to resolve order-related issues and ensure all customer instructions and requirements are properly followed.
Expedite and escalate order concerns to ensure prompt resolution.
Respond to customer inquiries and requests.
Support team operations through back-up responsibilities and workload sharing
Conduct audit on processed orders of other team members.

Who you are:

You demonstrate a high level of accuracy and attention to detail, ensuring quality in every task. Well-organized and capable of managing multiple priorities, you excel in a fast-paced environment with minimal supervision. Your strong interpersonal and communication skills enable you to build effective relationships and collaborate seamlessly with others. As a dependable team player, you contribute positively to group dynamics and support shared goals.

Our Culture & Commitment to You

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.

We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.

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