Service Specialist (SRVSPC) / Technicians

NAVCO • Full-time • Tampa, FL, US • $30 - $35 / hour • 2m ago

Who You Are

You are a motivated, dependable self-starter who takes pride in delivering world-class service to customers, colleagues, and the community. You operate with integrity and professionalism and value an inclusive work environment built on accountability, growth, and quality. You thrive in hands-on, problem-solving environments and enjoy being the trusted expert customers rely on.

Who We Are

Founded in 1971 in Chelmsford, MA and now headquartered in Southern California, NAVCO has built a reputation for innovation and exceptional service. Today, as an employee-owned company, NAVCO is one of the largest security integrators in the country. Our employee-owners are personally invested in our mission to create safer, more secure environments while upholding our core values of Quality, Teamwork, Respect, Honesty, Integrity, and Responsibility.

Position Summary

The Service Specialist is responsible for servicing, troubleshooting, and maintaining high-tech CCTV surveillance, access control, and intrusion systems at customer sites. This is a customer-facing service role, not an installation position. Each service call requires on-site problem-solving, technical expertise, and excellent customer communication.

A valid driver’s license with a clean driving record is required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role.

Key Responsibilities

Respond to daily service calls and troubleshoot system issues to restore full functionality
Perform preventative maintenance on security systems, including cleaning monitors and adjusting camera focus and depth of field
Diagnose and repair non-operational system components (hardware, software, devices, wiring)
Configure and troubleshoot CCTV, intrusion, and access control systems
Support IP-based systems, including programming IP addresses, subnetting, wire testing, and replacing connectors
Use diagnostic tools (e.g., multimeter) to test electrical components and verify system performance
Communicate professionally with customers regarding findings, solutions, and recommendations
Document service work accurately and thoroughly in work orders and reports
Respond to urgent service requests as directed to ensure exceptional customer satisfaction
Follow all safety standards and company procedures

What We’re Looking For

3–5+ years of experience in a service-based or technical field
Strong problem-solving skills with a customer-first mindset
Coachable, safety-focused, and aligned with NAVCO’s core values
Reliable, professional, and able to work independently

Technical Skills

Security Systems: CCTV, Intrusion, and Access Control troubleshooting and configuration
Networking: IP programming, subnetting, wire testing, connector replacement, and basic networking commands
Electronics: Proficient with multimeter use; understanding of voltage, current, resistance (Ohm’s Law), and relay operation

Key Manufacturers Experience (Preferred)

CCTV: March Networks, Verint, OpenEye, Genetec, Eagle Eye
Intrusion: DMP, Bosch, Honeywell
Access Control: Brivo, S2, Lenel, Feenics, SoftwareHouse, Genetec

Certifications

Florida: FASA/BASA (required)
General: OSHA 10 (preferred)

Supervisory Responsibilities

This position has no supervisory responsibilities.

Language & Communication Skills

Ability to read and interpret instructions, operating procedures, and correspondence
Ability to write routine reports and documentation
Strong verbal communication, presentation skills, and professional phone etiquette

Mathematical Skills

Ability to add, subtract, multiply, and divide using whole numbers, fractions, and decimals
Ability to calculate rates, ratios, and percentages

Physical Demands

Regularly required to talk or listen
Frequently required to sit; occasionally required to stand, walk, kneel, crouch, or crawl
Use hands to handle tools, equipment, and controls
Occasionally lift and/or move up to 25 pounds

Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

AAP/EEO Statement

NAVCO provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic. NAVCO complies with all applicable federal, state, and local nondiscrimination laws. Harassment or discrimination of any kind is strictly prohibited.

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