IT SUPPORT SPECIALIST
With over 160 years of experience, Scott Insurance is a leader in developing smart strategies and innovative programs customized to the needs of mid-market companies. We offer property & casualty, employee benefits, captive insurance and surety bonds solutions, as well as personal risk services. An employee-owned company, we are one of the largest independent agencies in the Southeast and have Captive Insurance operations in Grand Cayman and Vermont. For 30 years, we have earned the distinction of a Best Practices Agency and have consistently been ranked among the top 30 agencies in the country by Reagan & Associates, and were recently named to Business Insurance's national Best Places to Work list. Scott has nine offices across North Carolina, South Carolina, Tennessee and Virginia.
Our employee owners enjoy a strong, team-centric culture, excellent benefits and retirement programs. As an employee-owned company, our associates are more than employees; they are owners. This ownership creates a unique company culture and provides significant opportunities for our employee owners. We are driven by an entrepreneurial spirit and guided by out-of-the box thinking to deliver world-class service to our clients, primarily mid-market companies.
We’re currently looking for an IT Support Specialist to join our team in Lynchburg, VA. If you enjoy working in a dynamic environment that rewards excellence and encourages entrepreneurial thinking, we would like to hear from you!
PRINCIPAL OBJECTIVES OF THE POSITION
As an IT Support Specialist, you will work as a key member of the Service Desk team, responsible for providing front-line, high-volume end-user support to help maintain productivity across the organization. In this role, you will handle most Level 1 and Level 2 tickets, manage laptop and device deployments, and perform basic troubleshooting for systems, application, and collaboration platforms, and peripherals. You will also work closely with Systems Administrators on the IT Infrastructure team, handling escalations, and ongoing knowledge development to continually expand your capabilities.
This will be a hybrid position (3 days in-office per week + 2 days from home). This role may require overnight travel to our branch locations to provide on-site support as needed.
PRINCIPAL DUTIES AND RESPONSIBILITIES
- User Support & Ticket Resolution:
- Serve as the first line for all incoming support tickets.
- Provide break/fix support for laptops, desktops, printers, and basic AV equipment.
- Assist users with collaboration tools. - Device Deployment & Administration:
- Perform imaging, deployment, replacement, and retirement of laptops/PCs.
- Maintain user‑facing device management tools. - Project Support & Cross‑Team Collaboration:
- Participate in some project tasks.
- Escalate issues to Systems Administrators. - Perform other duties as assigned.
POSITION QUALIFICATIONS AND REQUIREMENTS
- BA/BS degree preferred (ideally with a focus in Information Technology, Computer Science, or a related field).
- 1+ years of IT support, help desk, or technical customer service experience.
- Experience working with standard office productivity and communication tools.
- Familiarity with basic hardware setup, troubleshooting, and maintenance and a general understanding of networking principles.
- Exposure to help desk or ticketing platforms and an awareness of general cybersecurity best practices.
- Strong communication skills and the ability to collaborate cross-functionally.
