Description
We Play to Win!
Big goals. Big achievements. Big impact.
ServiceMaster employs empowered and engaged teams, delivering growth in an ever-evolving world. Our goal is to double in size over the next few years, which means ambition and risk-taking are part of our daily life. If you are tired of the status quo and complacency, join our team to help franchisees dominate in their respective areas. You’ll be around other winners chasing big goals, guaranteed to bring out the best work of your career!
What We Offer
- Medical, Dental, and Vision start the first day of the month following your date of hire
- 401 (k) match
- 15 days paid time off and paid holidays, including 2 floating holidays
- Career growth and advancement
Business Development Associate
We are searching for a
Business Development Associate who will Manage franchisee relationships including identifying systems needed, supporting the creation of action plans, and navigating internal department processes such as franchise renewals, Finance reporting, AP/AR issues, and Customer Service. This role will partner with the Business DevelopmentConsultant (BDC) team to support franchisee workshops and seminars, and coaching for operational excellence, and enforcing brand standards by providing high-level business consulting expertise and advice to a defined group of franchisees. All activities and franchisee support are conducted through telephone, web-enabled platforms.
What You Will Do
- Help identify with Franchisee what systems need to be in place for a specific Franchise Business by providing or researching the answers.
- Assist in developing plans, support those affected by the change and help monitor transition and evaluate results.
- Effectively assist franchises with needs related to other internal departments such as Insurance Compliance, Finance, Claims Review, and Customer Service.
- Provide value-added sales, marketing, operational, and technical support to a defined group of franchise owners over the phone/web format.
- Ensure exceptional customer experience for National Accounts and regional Customers by working internally with account management and sales teams.
- Assist the BDC team in analyzing financial data such as profit and loss statements, balance sheets, cash flow reviews, financial key performance indicators, and pricing strategies.
- Drive revenue growth by developing regional customer target lists and marketing strategies for Franchisees, Regional Sales, or the BDC team.
- Identify Franchise needs and opportunities to improve performance and growth by leveraging company operating systems or resources.
- Drive adoption of the Franchisor systems’, software, and best practices in Franchisee business and provide action plans with timing to resolve any system noncompliance.
What You Will Bring
- Bachelor’s Degree or equivalent experience or combination of both.
- 4-5+ years in equivalent experience in a like role of business development.
- Customer service, sales experience, or experience in a previous franchising-facing role preferred.
- Restoration Industry technical knowledge preferred, but not required.
- Proficiency in Microsoft Office applications (e.g., Word, Excel, PowerPoint).
Work Location:This role is 100% remote and can be based anywhere in the U.S., excluding Los Angeles County.
Compensation Details
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At SMB, it is not typical for an individual to be hired at or near the top of the range for their role, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $ 85,000 to $95,000 plus incentive.
About ServiceMaster Brands
ServiceMaster® Brands® is a leading franchise provider of needs-based residential and commercial services in the restoration, cleaning, moving, and bioremediation industries. Founded in 1929, the company is home to over 3,200 franchisees across 4,600+ locations serving over 1,000,000 homes and businesses each year. ServiceMaster was founded with a deep commitment to integrity and customer service and does business under seven brands today across 50 states and nine countries that generate more than $3.5B in system-wide sales: ServiceMaster Restore®, ServiceMaster Clean®, Aftermath Services®, Merry Maids®, TWO MEN AND A TRUCK®, TWO MEN AND A JUNK TRUCK®, and Indoor Science.
While each brand maintains a distinct identity, we share a commitment to our vision to
Become the most admired brand in each industry we serve. Working as part of our team means bringing your best ideas to work every day and seeing the impact of your contributions. Stars in our company at all levels are builders—they love to create, lead and see their plan come to life. Our best people understand that while great ideas are important, they require incredible focus and teamwork to execute.
We live by our purpose to
Be there when you need us™. This extends to our team members, where we are dedicated to our team’s growth, well-being, and success- every step of the way.
ServiceMaster Brands is headquartered in Atlanta, Georgia.
Roark Capital Group acquired ServiceMaster Brands in October 2020. Roark focuses on investing in the consumer and business services sectors, with a specialization inmulti-location and franchised businesses.Since inception, affiliates of Roark have invested in 100 multi-location, franchised brands, which collectively generate $62 billion in annual system revenues from 66,000 locations in 50 states and 89 countries. Please visit www.roarkcapital.com to learn more.
It is the policy of ServiceMaster Brands, in accordance with all applicable laws, to recruit, hire, train, and promote persons in all job titles without regard to race, color, national origin, genetic information, religious beliefs, sex, gender identity, sexual orientation, age, marital status, pregnancy, disability, protected veteran status, or any other protected classifications, activities, or conditions as required by federal, state and local laws.
If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process
[email protected]California Applicants
Background checks are required, and qualified applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
Privacy Policy:https://www.servicemaster.com/california-applicant-privacy-notice/
