At Commercial Tire, we believe great people build great companies. As a proudly employee-owned organization, every team member has a stake in our success. Full-time employees enjoy outstanding benefits, including medical, dental, vision, and life insurance, stock ownership opportunities, a strong 401(k) plan, and generous paid time off.
If you’re looking for a career where you’re valued, supported, and set up to grow, we’d love to meet you.
POSITION OVERVIEW
Manages a portion of the store operations based on Store Manager’s direction according to company policies and procedures; ensures the store operates in a manner which optimizes sales and profitability and reflects a consistent Commercial Tire image to its customers. This position is responsible for all employee management functions for store area of responsibility, to include: hiring, discipline, employee relations, employee time approval and employee scheduling
JOB RESPONSIBILITIES
- Ensure all employees attend monthly safety meetings and comply with company safety goals, which includes reporting of accidents and completing required documentation.
- Trains and supervises employees work. Assigns work schedules and specific work duties. Resolves employee grievances and discipline. May have between 3-7 direct reports.
- May lead store audits to ensure compliance. Knowledgeable in all facets of a store environment.
- Completes accounting functions (invoices, re-bills, End-of-Days, night deposits, inventory receipts) on a daily basis, per company policy.
- Coordinates and conducts product knowledge training; ensures on-the-job training programs are applied; and attends and participates in training workshops as directed by the Store Manager and/or outlined in the company training program.
- Assists manager with annual sales and gross profit objectives, and is responsible for achieving in their assigned area of the store.
- Maintains the highest levels of customer service and satisfaction. Communicates the importance of customer service to all employees and ensures timely resolution of customer complaints. Ensures telephones are answered promptly and courteously.
- Ensures adequate staffing based on store volume.
- Provides customers with knowledgeable, courteous and prompt service at all times, while being sensitive to their needs.
- Identifies new sales opportunities and communicates those opportunity to manager.
- Obtains Sales and Gross Profit goals in assigned categories
- Supports and promotes operational compliance scores for company audits (Operational and Safety).
- Supports and promotes Commercial Tire Safety standards and in shop vehicle inspection process.
- Other duties as assigned.
COMPETENCIES AND SKILLS
- Customer Service
- Sound Judgment
- Ethics and Values
- Attention to Detail
- Office Skills
- Business Skills
- Managing Others
QUALIFICATIONS – Unless indicated otherwise, these are preferred
- 2-4 year college degree in business or related field.
- 4+ years related experience in the tire industry.
- Valid Driver's License and insurable driving record (required)
