In This Role, Your Responsibilities Will Be:
- Respond to the assigned distributors’ requests through a variety of communication media.
- Manage each customer case from initial contact through satisfactory resolution, coordinating with a variety of other functions, including shipping, credit, technical service, factory service, and product management, to resolve customer issues and improve processes.
- Identify and report root cause case issues, gather distributors' needs, preferences, and struggles, and work collaboratively to share feedback and develop solutions for continuous improvement.
- Coordinate with the Fulfillment Management Specialist to provide accurate lead times and update customers and sales managers until the order is fulfilled.
- To partner with assigned field sales managers to grow sales and aid productivity.
- Proactively engage with customers to establish and maintain relationships and drive sales; provide information regularly through outbound emails and calls.
- Identify and develop sales opportunities by qualifying leads through various sources, including inbound inquiries, digital and marketing campaigns, conferences, references, tradeshows, new products, etc.
Who You Are:
You exhibit passion and enthusiasm to ensure customers have the best possible experience at all touchpoints. You have a strong drive for results and a high level of commitment to exceeding expectations. You can proficiently converse, creatively propose straightforward solutions, and develop alternative resolutions to customer concerns. You're interpersonally savvy and able to collaborate and efficiently work with people across different departments at any level.
For This Role, You Will Need:
- Excellent English and French communication skills.
- Bachelor's degree in Business, Marketing, or related courses.
- 3 years of relevant experience in Inside Sales, Customer Service, or Key Accounts Management.
- Strong customer focus with a dedication to delivering excellent service.
- Proficiency in Microsoft Office applications.
