At Griffith Company, we recognize that people are our most valuable resource. We nurture that resource by fostering a work environment that encourages communication, respect and recognition. In this environment, Griffith Company employees flourish, taking their careers to new levels. In addition to offering a 120+ year history of quality, safety and excellence, Griffith Company has a dynamic, exciting and supportive culture where opportunity for growth abounds.
We are looking for an experienced and customer service-oriented IT Support Technician to join our Information Technology team. This position will be a point of contact for end users to receive support and maintenance at remote construction sites including the following: installing, diagnosing, repairing, maintaining, and upgrading all PC hardware and software to ensure optimal workstation performance. The person in this position will also troubleshoot problem areas (in person, by telephone, or via e-mail) in a timely and accurate fashion, and provide end-user assistance where required.
Essential Functions
- Identify and learn appropriate software and hardware used and supported by the organization.
- Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software in order to deliver required desktop service levels.
- Recommend, schedule, and perform PC, hardware and peripheral equipment improvements, upgrades, and repairs.
- Where required, administer and resolve issues with associated end-user workstation software products.
- Field incoming help requests from end users via HelpDesk software, telephone and e-mail in a courteous manner.
- Perform post-resolution follow-ups to help requests.
- Assist in preparing, maintaining, and upholding procedures for logging, reporting, and monitoring desktop operations.
- Install, configure, test, troubleshoot, and maintain local area networks at remote sites.
- Installing network cabling at remote sites including termination at patch panels and wall jacks.
- Understanding of network components/services including DNS, DHCP, VPN, VLANs, and routing tables.
- Maintain inventory list of all end-user workstations.
- If necessary, liaise with third-party support and equipment vendors.
- Administer and maintain end user accounts, permissions, and access rights.
- Create new users and modify existing user administration.
- Provide end users with exceptional internal customer service support in hardware, software, VOIP telephone, copiers, etc.
Education
- Bachelor’s degree in Information Systems, Computer Science, or related field is desired.
- Work experience may be substituted for education.
Knowledge, Skills and Experience
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job.
- Excellent technical knowledge of PC and desktop hardware.
- Hands-on hardware troubleshooting experience.
- Ability to operate tools, components, and peripheral accessories.
- Able to read and understand technical manuals, procedural documentation, and OEM guides.
- Ability to conduct research into a wide range of computing issues as required.
- Basic network knowledge is required.
- Must have the ability to work independently.
- Must be willing to travel to various jobsites from San Diego County to Kern County.
Competencies
- Excellent analytical and technical problem-solving skills
- Effective communication skills
- Ability to communicate ideas in both technical and user-friendly language
- Excellent listening and interpersonal skills
- Logical and efficient
- Detail oriented
- Highly self-motivated and directed
- Stress management
- Customer service oriented
- Team player
Physical Requirements
- Sitting for extended periods of time.
- Ability to bend, kneel, and crawl under workstations.
- Ability to lift, push, and pull up to 25 lbs.
- Dexterity of hands and fingers to operate a computer keyboard or mouse, and to handle other computer components.
- Extended visual use of a computer screen.
- Regular travel to jobsites and other office locations (up to 50% of the time).
Company Benefits Package
In addition to offering a comprehensive benefits package for all employees — including a superior health benefits package — Griffith Company also offers generous performance-based compensation. As part of an Employee Stock Ownership Plan (ESOP) Corporation, Griffith Company employees have the opportunity to directly and financially benefit from the Company's success. Other benefits include vacation time, sick days, paid holidays, and a 401K program. (Benefits are subject to eligibility requirements)
Visit us at: www.griffithcompany.net
Hourly Range: $33.00 - $35.00
Griffith Company is an equal opportunity employer and an employee-owned company.
Important Notice to Staffing Agencies/Recruiting Firms (please read completely)
Griffith Company will not accept unsolicited resumes from any sources other than directly from a candidate, Griffith Company employee or any of our industry and academic partners. Any unsolicited resumes sent to any of the following will be considered Griffith Company property: Griffith Company mailing address, fax machine or email address; Griffith Company employees; or to Griffith Company's applicant/candidate database. Griffith Company will NOT pay a recruiting/placement fee for any candidate hire resulting from the receipt of an unsolicited resume.
We will only accept resumes from staffing agencies/recruiting firms who meet the following criteria:
1) Have a valid fully-executed written contract with Griffith Company for service (signed only by our CEO, President, Executive Vice President or Human Resources Director). No other Griffith Company employee is authorized to bind Griffith Company to any agreement regarding the placement of candidates by Agencies.
2) Responding to a written request from a member of our Human Resources team to work on filling a specific job opening - we will not accept any unrelated resumes.
In the cases of staffing agencies/recruiting firms that meet the above criteria: we will not consider a presentation of a candidate to us as accepted unless a member of our Human Resources team expresses in writing to your firm/agency an interest in engaging with a candidate that is being presented. The act of a firm/agency simply sharing a candidate resume or profile with a hiring manager or any other Griffith Company employee by email, text or any other communication method will not suffice as Griffith Company's acceptance of a candidate.
