JOB DETAILS

Pharmacy Technician - Customer Service/Order Entry

HealthDirect • Full-time • North Syracuse, NY, US • 10m ago

Overview

For over 50 years, the HealthDirect team has been dedicated to the unique pharmacy needs of individuals residing in Long-Term Care (LTC) facilities such as nursing homes and assisted living facilities, as well as correctional facilities and group homes.”. On a daily basis our team provides prescription medications, over-the-counter products, clinical consulting services, and specialty pharmacy services to more than 50,000 residents.

HealthDirect is a division of KPH Healthcare Services, a billion dollar, 100% employee owned provider of pharmaceutical and healthcare services. KPH is comprised of four divisions – Kinney Drugs, ProAct Inc., HealthDirect and Noble Health Services. The family of KPH Healthcare Services began with Kinney Drugs retail in 1903. All KPH family company values stem from Kinney’s long-standing commitment to trust and community-minded health solutions.

As a team, HealthDirect has achieved significant growth. Over the past 6 years we have grown from four pharmacies in two states to 20 pharmacies across eight states. Our team has grown to over 900 employees and we are looking to add another – possibly you!

Scope of Responsibilities: Works under direct supervision of a pharmacist. Follows standard procedures to accomplish assigned tasks. May assist in orienting and training employees

Job Summary: Responsible for all aspects related to entering the medication orders for various facilities.

Ensuring that all Third-Party claims are billed properly.

Responsibilities

Job Duties:

Provides customer service and problem resolution to assigned facilities
Responsible for accurate data entry of patient profiles and medications
Maintaining accurate information for patients and facilities
Responsible for billing and crediting each facility appropriately and accurately each month
Maintain and keep reasonable production as determined by supervisor
May be required to travel to individual homes for meetings or drug exchanges
May assist in orienting and training new employees
Responsible for completing all mandatory and regulatory training programs
Perform other duties as assigned

Qualifications

Attendance Requirements:

Must be available, and on-time for scheduled work shifts.
Must be able to work nights and weekends as required.

Educational Requirements:

Minimum: High School Diploma or GED
Preferred: AS Degree or Higher in Business Administration or related field

Experience:

Preferred: Hospital, Long-term Care or Retail pharmacy experience strongly preferred
3-6 months experience as a pharmacy technician

Required (Vermont Employees):

Registered with the State of Vermont as a Pharmacy Technician

Required (New Hampshire Employees):

Registered with the State of New Hampshire as a Pharmacy Technician

Required (Ohio Employees Only):

Registered with the State of Ohio as a Pharmacy Technician

Special Conditions of Employment:

Drug test
Initial and continuous exclusion and sanction/disciplinary monitoring
Any and all additional eligibility requirements based on the specific position

Job Skill Requirements:

Strong communication skills
Outstanding customer service skills
Excellent organization skills
Ability to multitask and prioritize
Broad knowledge of medications and physician orders
General computer and keyboarding skills
Successful completion of a pre-employment and/or random drug screening test

Required Training:

HIPPA Privacy Course
HIPPA Security Course
Fraud, Waste, and Abuse Course
MethGuard Course
HIPPA Privacy CE Mastery Exam
HIPPA Security CE Mastery Exam
Fraud, Waste, and Abuse CE Mastery Exam
MethGuard CE Mastery Exam

Behavioral Traits Required:

Cooperation: Must work harmoniously and effectively with fellow employees, supervisors and others you are in contact with
Initiative: Must work within supervision guidelines and assume additional responsibilities
Flexibility: Must be willing to work variable work schedules, nights and weekends, assist others as requested and available, and be willing to perform all assigned work
Adaptability: Must respond to new situations in a positive way, accept change, support new ideas, master new routines and grasp explanations, apply current knowledge in new environments and experiences
Involvement: Must enjoy the demands of the job and work with interest and enthusiasm
Customer Service: Must provide appropriate customer service (for Kinney customers, fellow employees and business partners), listen attentively to their needs and respond appropriately
Safety: Must take care of equipment and employ good safety habits
Leadership: Must gain acceptance of ideas and accomplish goals through subordinates, peers and teams

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