Account Manager, Advertising

Callahan & Associates • Full-time • Washington DC-Baltimore Area, US • $60k - $70k / year • 14h ago

At Callahan & Associates, our people are at the heart of who we are. As a 100% employee-owned company, we work every day to empower credit unions to impact their members and communities.

If you are looking to be part of a fast-paced company that loves the industry we serve, encourages creativity and rewards excellence, keep reading.

We're looking for someone ready to roll up their sleeves and make an impact from day one. If you're naturally curious, enjoy building relationships and are motivated to help clients succeed, this role offers the opportunity to work closely with credit union partners to develop advertising strategies that support their growth while strengthening long-term client relationships.

Five Reasons Why You Want To Work With Us

You'll work alongside a team that is competent, confident, passionate and focused on achieving big goals.
You'll help support products and services that empower credit unions and positively impact millions of people.
You'll have a voice and stake in the company through employee ownership.
You'll be part of a fun, supportive and healthy work culture.
You'll have opportunities to learn, grow and take your career to the next level.

Summary/Objective

The Advertising Account Manager is responsible for developing and maintaining strong relationships with credit union clients while driving growth through Callahan’s advertising and marketing solutions. This role works closely with clients to understand their goals, recommend strategic opportunities and ensure campaigns deliver meaningful results. The position collaborates across internal teams to create value for clients while supporting Callahan’s mission of empowering credit unions and their member communities.

Essential Functions

Primary responsibility is to develop meaningful, long-standing client relationships consistent with strategic objectives.
Work in tandem with vendor core account manager to create cross-functional communication plans for clients and prospects.
Responsible for successfully managing existing accounts by striving to understand customers' expectations, developing marketing strategies, measuring results, and delivering against assigned territory targets/goals.
Responsible for penetrating new accounts by identifying, developing, and executing outreach strategies for advertising product offerings.
Works closely with marketing and media departments to identify new growth and product opportunities.
Provide advertising support strategies and direction to account management coordinator.
Make regular calls on assigned customers to ensure long-term customer satisfaction.
Develops and maintains working knowledge of company-offered product lines (including the core business for cross-sales).
Ability to recommend appropriate solutions/applications to meet customer needs.
Analyzes market research, identifies trends, and develops specific, valuable resources to drive conversations and create constructive dialogues with customers.
Solve problems utilizing top-notch diplomacy.
Collaborate across teams to ensure resources are tailored to meet members’ needs.
Ensures CRM database (Salesforce.com) contains accurate account details, conversation history, and contact information without direct oversight by manager

Preferred Education and Experience

Bachelor’s Degree.
Proficiency in Salesforce.com.
Familiarity with advertising and marketing concepts.
Ability to communicate effectively with executives by e-mail and phone.
Experience thinking through problems creatively.
Experience in advertising sales a plus.
Strong attention to detail.
Proven track record in working collaboratively with a small team.
Proven experience managing multiple competing priorities.
Ability to take initiative on projects and customer service interactions.
Strong verbal and written communication skills.
Ability to work in a fast-paced environment and balance multiple priorities.
Experience managing individual projects, programs, product lines, or junior staff.
Effective organization and time management skills.
A results-oriented team player who is skilled at prospecting.
Excellent project management, time management, account-coordination skills, and implementation of multiple tasks and/or responsibilities with very limited oversight by direct manager.

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