Restoration Project Manager

ServiceMaster • Full-time • Valley Stream, NY, US • $65k - $85k / year • 5m ago

Benefits:

401(k)
401(k) matching
Bonus based on performance
Competitive salary
Opportunity for advancement
Paid time off
Training & development

Position Overview

Project Managers oversee field production activities for commercial and residential restoration projects, ensuring tasks such as drying, demolition, and restoration are completed properly. They supervise technicians, inspect work, prepare and review documentation (notes, photos, reports), and communicate processes and next steps to customers. The role requires strong technical skills, customer service abilities, and the capacity to handle challenging situations. Project Managers may assist Estimators or create estimates in Xactimate following company and IICRC standards. A basic construction background, including knowledge of building materials affected by water, fire, smoke, or wind damage, is required. The role contributes to client satisfaction and the company’s growth.

Job Responsibilities

Retrieves work orders, checks route for travel, ensures appropriate equipment and supplies are loaded on truck needed for job, arrives to work site
Completes assigned jobs according to company processes, maintains quality control within the budget of each job
May perform daily monitoring on active residential and/or commercial jobs and communicates with customers.
Maintains records of personnel and resources used on projects and communicates all billable events to others.
May be responsible for creation of estimates in applicable software
Inspect and scope jobs onsite-and works with Project Manager/ Crew Chief/Lead Tech on scope of job
Document / review loss with clear and descriptive job photos and upload into operating system/software
May write mitigation and reconstruction estimates using Xactimate
Communicates conversations and key information on the job using the notes feature in required software
Estimates using carrier audit standards and manages the estimate based on feedback from client and customer
Explains drying process and next steps to resolution in person to customers using printed materials as a guide
Interfaces with adjusters and customers in person, over the phone, and virtually to resolve issues and answer questions about the loss
May perform quality assurance inspections after completion and obtain customer signatures for approval, requests payments when necessary.
Prepares documentation and pictures according to company policies and procedures to ensure reimbursement from insurance companies
May train new technicians or key operational team members

Job Requirements

High school graduate or equivalent, college degree preferred.
Strong knowledge of insurance restoration and or construction industry
Valid Driver's License and satisfactory driving record
Able to work independently or work with/lead a team
Exhibit professionalism, maturity, and the willingness to serve the customer
Experience managing teams
Experience with entering data using a tablet or mobile phone
Strong verbal and written and communication skills
Strong problem solving and customer service skills
Must be able to prioritize activities and meet deadlines
Working on-call schedule is required
Certifications preferred:
- ASD – Applied Structural Drying Technician
- FSRT – Fire & Smoke Restoration Technician
- OCT – Odor Control Technician
- WRT – Water Damage Restoration Technician

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. The Company reserves the right to modify this description in the future, with or without notice to the employee. This Job Description does not create an employment contract, implied or otherwise, and employment with the Company remains at will. These responsibilities are subject to possible modification to reasonably accommodate individuals with disabilities.

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