Claims Coordinator

ServiceMaster • Full-time • Metairie, LA, US • 2w ago

Position Overview

As the hub of all claims, the coordinator is responsible for speaking with the customer, ongoing customer follow up, handling service complaints, logistics of dispatching field personnel to jobs while ensures that the required Cycle Time and insurance Service Level Agreement tasks deadlines are met. The Coordinator will be responsible to follow up daily with the OPS team to ensure and that all required documentation, estimates and procedures are followed according to required program guidelines.

A successful Coordinator will possess tenacity and thrives in a fast-paced environment. The coordinator who is detail oriented and able to focus with many projects in varying degrees of completion will be most successful in this position.

Job Responsibilities

Understanding of the claims flow process - Water Mitigation, Reconstruction, Contents, and other Environmental work
Manages data entry for each claim from First Notice of Loss through to completion of job in the CRM system
Daily review of compliance tasks and all job tasks are completed on time
Monitor and update jobs in required operating system making sure the job flows efficiently through the claims process requirements and cycle times
Ensure that uploading photos, and other documents are appropriately described, titled and uploaded in real time, as well as follows up to get missing required data from homeowner and insurance/mortgage information not obtained on initial call
Creates and or assists with job estimate, reviews final estimate to ensure estimate is complete per company standards
Manages Customer Service issues and complaints, documenting actions and resolution
Understanding of all company cycle times and SLAs required for each job and phase
Client Care Calls - ensure constant, often daily, communication with the customer, may communicate with adjuster
Ensure daily notes are entered in all jobs, contacting relevant participants and escalating to the department manager as required
May be responsible for creating job estimate and or assisting the Estimator/Project Manager with final estimate

Job Requirements

High school diploma/GED required
Bachelor's Degree or applicable experience preferred, work experience will be considered
IICRC Certifications preferred but not required: WTR, ASD, OCT, STC
Exceptional Customer Service skills
1-3 years of Xactimate experience required- proficient use Xactimate
Experience with Microsoft Office application (Word, Outlook, PowerPoint, and Excel) required
Personal time management and organizational skills
Strong verbal and written communication skills
Dependable and adaptable to operate within a fast-paced work environment
Ability to manage highly confidential information
Strong problem-solving skills
Proficient at using Microsoft Office, Outlook, CRM software
Experience do you have with customer interaction and conflict resolution

Physical Demands and Working Conditions

The physical demands are representative of those that must be met by an employee to perform the essential function to this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Incumbent must be prepared to

Move up to 20 pounds occasionally, by lifting, carrying, pushing, pulling, or otherwise repositioning objects.
Sitting for long periods of time while using office equipment such as computers, phones etc.
Fingering and Repetitive motions; such as movement of wrists, hands and fingers while picking, pinching and typing during your normal working environment.
Express or exchange ideas with others quickly, accurately, and receive and act on detailed information.
Close visual acuity to perform detail-oriented activities at distances close to the eyes, such as preparing and analyzing data, viewing computer screen and expansive reading.
Be exposed to various inside working conditions: The change of building environment such as with or without air conditioning and heating. May be required to travel for short periods of time.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. The Company reserves the right to modify this description in the future, with or without notice to the employee. This Job Description does not create an employment contract, implied or otherwise, and employment with the Company remains at will. These responsibilities are subject to possible modification to reasonably accommodate individuals with disabilities.

Related Jobs

Commercial Cleaning Services Representative

ServiceMaster • Full-time • New Orleans, LA, US • 2m ago

Customer Service Cleaning & Sanitation

Benefits Competitive salary Dental insurance Employee discounts Health insurance Paid time off Vision insurance Our ideal candidate is a high energy, self-managed, person who is goal-driven and willing to le...

2m ago

Apply

Commercial Cleaning Services Sales Representative

ServiceMaster • Full-time • New Orleans, LA, US • 3m ago

Sales Cleaning & Sanitation Customer Service

Benefits: Competitive salary Dental insurance Employee discounts Health insurance Paid time off Vision insurance Our ideal candidate is a high energy, self-managed, person who is goal-driven and willing to l...

3m ago

Apply

Workers' Compensation Claims Adjuster – Hybrid Role

CCMSI • Metairie, LA, US • 4d ago

Finance & Accounting Insurance

Overview Workers' Compensation Claim Representative I Location: Metairie, LA (Hybrid) Schedule: Monday – Friday, 8:00 AM to 4:30 PM Salary Range: $50,000 to $60,000 Disclaimer : T he posted salary range fo...

4d ago

Apply

Water Restoration Technician

ServiceMaster • Full-time • Metairie, LA, US • 4d ago

Construction

Position Overview Monitors, inspects and completes tasks for Water Restoration jobs to ensure completion of drying, demolition and various restoration activities. Prepare and review documentation to include notes, pho...

4d ago

Apply

Entry Level Technician

ServiceMaster • Full-time • Metairie, LA, US • 2w ago

Construction

Position Overview Provides emergency restoration and disaster recovery services to customers following assigned work orders provided by the Lead Technician/Crew Chief. Job Responsibilities Performs water/fire/sm...

2w ago

Apply

Restoration Technician

ServiceMaster • Part-time • Metairie, LA, US • 3w ago

Construction

Benefits: Competitive salary Dental insurance Employee discounts Health insurance Opportunity for advancement Paid time off Training & development Vision insurance Be A Part of Something Bigger. Bu...

3w ago

Apply

Launch Your Career in Claims Adjusting with CCMSI's Fast-Track Training Program!

CCMSI • Metairie, LA, US • 1m ago

Overview Fast-Track Your Career as a Multi-Line Claim Adjuster with CCMSI! Are you a career-minded individual eager to build a career in claims adjusting? Join our in-office training program at CCMSI, designed to...

1m ago

Apply

Field Brand Representative

AMS Retail Solutions • Full-time • New Orleans, Louisiana, United States • 1m ago

Field Service Representative: Position operates in an assigned territory with primary duties to manage and maintain proper signage and display integrity in order to enhance sales in various retail locations. Position...

1m ago

Apply

Railroad Bridge Design Engineer

Modjeski and Masters • New Orleans, LA, USA • 2m ago

Engineering Transportation

Job Details Job Location : New Orleans LA - New Orleans, LA Position Type : Full Time Education Le...

2m ago

Apply

Bridge Inspection Internship

Modjeski and Masters • New Orleans, LA, USA • $18 - $22 / hour • 3m ago

Job Details Job Location : New Orleans LA - New Orleans, LA Position Type : Full Time...

3m ago

Apply