Business Development Manager

ServiceMaster • Full-time • Metairie, LA, US • 4m ago

Position Overview

Manages relationships with current customers and referral sources. Prospects for additional revenue opportunities.

Job Responsibilities

Contacts customers before and after service is performed to ensure satisfaction and develop additional prospects
Prospects and develops new sales leads in assigned verticals
Create, manage, and maintain key relationships with insurance agents, adjusters’ other key relationships
Continually builds product knowledge and refines sales techniques for specific relationship types and verticals
Prepares documents for job file reviews with current and prospective clients
Documents and reports on key referral-source relationships weekly and monthly
Participates in collections efforts with non-residential customers when necessary
Resolves issues with customers.

Traits to be successful

Self-motivated- wants to win and hungry to succeed.
Proficient with technology: Luxor
Competitive, but not at the expense of others
Must be comfortable digging into problems on jobs, with referral sources and customers, and asking the tough questions.
Being accountable
Comfortable owning their responsibilities.
Committed to documenting their activities, tracking results, and being held accountable.
Well prepared- willing to put in the advanced work and do the necessary research.
Goal oriented
Tenacious- not easily deterred. Persistent
Likeable- but not afraid to push forward.
Confident, Creative, and Goal minded.
Empathetic, Tech-savvy, Organized, Active listener, Relationship driven, Process driven, and Consistent.

Job Requirements

High school graduate or equivalent; college degree preferred
1-2 years experience in the Disaster Restoration field; IICRC Certifications preferred
6-12 months of sales experience or prior sales training is highly desired, but not required
Valid Driver's License and satisfactory driving record
Good verbal and written and communication skills
Good customer service skills
Highly motivated, strong work ethic and enjoy the selling process
Build rapport easily and establish trust, leading to lasting customer relationships
Can effectively present information to customers one-on-one and in small groups
Has a good aptitude for basic math-- necessary for doing calculations related to the sales process
Local and regional travel may be required for trade shows, training, networking events and for selling services immediately after catastrophic events
Some work required outside of traditional working hours to network and represent the company at business social events
Skilled using social media and other web-based sales tools

Physical Demands and Working Conditions

The physical demands are representative of those that must be met by an employee to perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Incumbent must be prepared to:

Move up to 20 pounds occasionally, by lifting, carrying, pushing, pulling, or otherwise repositioning objects.
Sit for long periods of time while using office equipment such as computers, phones etc.
Fingering and Repetitive motions; such as movement of wrists, hands and fingers while picking, pinching and typing during your normal working environment.
Express or exchange ideas with others quickly, accurately, and receive and act on detailed information.
Close visual acuity to perform detail-oriented activities at distances close to the eyes, such as preparing and analyzing data, viewing computer screen and expansive reading.
Be exposed to various inside working conditions: The change of building environment such as with or without air conditioning and heating.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to The ServiceMaster Company, LLC.

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