CUSTOMER RELATION SPECIALIST

Big Sandy Superstore • Full-time • South Point, OH, US • $12 - $14 / hour • 2m ago

Benefits:

Employee Stock Ownership Program
Dental insurance
Employee discounts
Health insurance
Opportunity for advancement
Stock options plan
Vision insurance
Wellness resources

Customer Relation Specialist
Retail Customer Service Office Duties

Big Sandy Superstore was recently named One of America's Fastest Growing Home Furnishings Retailers!

Our customer relations specialists are an important piece of the overall success of Big Sandy Superstore! When customers are provided with an exceptional experience, they will not only return, they will refer us to their friends and family. Our customer service jobs are focused around helping customers with warranty issues, product concerns and processing their orders in a timely manner. The ultimate goal is to ensure a fully satisfied positive experience with their purchases and with our organization as a whole.

We have a great benefits package consisting of:

Health Insurance - Affordable health insurance with the 2 plan options: PPO 2000 or HSA 3000
Dental Insurance - Affordable dental insurance with NO waiting period.
Vision Insurance - Quality vision coverage for very little cost.
Life Insurance - $10,000 Life Insurance Policy paid in full by the company.
401K Plan - All administrative fees are paid by the company.
ESOP - Employee Stock Ownership Program
Paid Time Off - Competitive paid time off policies.
Employee Discount - Generous employee discount on ALL merchandise.

As a Customer Relations Specialist you will:

Verifies all information related to orders is accurate; identifies and corrects discrepancies.
Completes all documentation in an accurate and efficient manner and processes information regarding cash balances, deliveries, sales orders, account balances in compliance within corporate guidelines.
Provides customer service support by answering phones, managing counter inquiries, processing payments, solving customer complaints/questions.
Completes and processes credit applications, payments and financing paperwork.
Communicates with internal and external personnel in a professional and timely manner.
Maintains accurate files and processes in order to maximize productivity.
Performs clerical support for store staff as needed.
Other duties as assigned.

Qualities and skills we are looking for:

Excellent verbal and written communication, and listening skills
Basic reading and comprehension skills.
Basic numerical reasoning skills.
Ability to complete paperwork in an accurate, neat and efficient manner.
Demonstrated knowledge of software, including Microsoft Office
Excellent organizational skills
Outstanding customer service skills

Physical Demands:

Ability to sit, stand, bend, stoop, and reach regularly

Education and Experience:

High school diploma or equivalent combination of education and experience
Previous clerical experience preferred

Position Type

Full-Time/Regular
#BSSALES

Related Jobs

CEI Bridge and Roadway Inspector

S&ME • Full-time • Huntington, WV, US • 2d ago

CEI Bridge and Roadway Inspector Requisition Number: 2026-1250-01A Looking for an opportunity to make a real impact on transportation infrastructure? Join us as a CEI Bridge and Roadway Inspector in Southern West Virgini...

2d ago

Apply

SALES PROFESSIONAL

Big Sandy Superstore • Full-time • Ashland, KY, US • $50k - $100k / year • 2w ago

Sales

Benefits: Bonus based on performance Dental insurance Employee discounts Health insurance Opportunity for advancement Vision insurance ~$1000 SIGN ON BONUS WHEN SALES EXPECTATIONS ARE MET IN THE FIRST 6 MONTHS!~ SALES PR...

2w ago

Apply

Internet Sales - Account Specialist

Big Sandy Superstore • Full-time • Ashland, KY, US • 2w ago

Sales

Benefits: Employee Stock Ownership Program Bonus based on performance Dental insurance Employee discounts Health insurance Vision insurance Internet Sales - Account Specialist Big Sandy Superstore was recently named One...

2w ago

Apply

WAREHOUSE PARTS COORDINATOR

Big Sandy Superstore • Full-time • Franklin Furnace, OH, US • $13 - $15 / hour • 1m ago

Loading & Stocking Warehouse

WAREHOUSE PARTS COORDINATOR Parts Inventory - Shipping - In Warehouse At Big Sandy Superstore, our success is based primarily on the quality of people on our team and their commitment to delivering the Superstore Expe...

1m ago

Apply

Sales Professional FURNITURE BEDDING APPLIANCES HOME DECOR

Big Sandy Superstore • Full-time • South Point, OH, US • $50k - $100k / year • 1m ago

Sales

Benefits: Bonus based on performance Dental insurance Employee discounts Health insurance Vision insurance ~$1000 SIGN ON BONUS WHEN SALES EXPECTATIONS ARE MET IN THE FIRST 6 MONTHS!~ Sales Professional Big Sandy Superst...

1m ago

Apply

Warehouse

Big Sandy Superstore • Full-time • South Point, OH, US • $12 - $14 / hour • 2m ago

Loading & Stocking Warehouse

Benefits: Employee Stock Ownership Program Dental insurance Employee discounts Health insurance Vision insurance WAREHOUSE Retail Furniture Bedding Appliances Electronic Home Decor Big Sandy Superstore was recently n...

2m ago

Apply

SALES PROFESSIONAL Home Decor Furniture Appliances Bedding

Big Sandy Superstore • Full-time • South Point, OH, US • $50k - $100k / year • 2m ago

Sales

Benefits: Dental insurance Employee discounts Health insurance Vision insurance ~$1000 SIGN ON BONUS WHEN SALES EXPECTATIONS ARE MET IN THE FIRST 6 MONTHS!~ SALES PROFESSIONAL Home Decor Furniture Appliances Bedding...

2m ago

Apply

APPLIANCE AND ELECTRONICS TECHNICIAN In Home Service Repair

Big Sandy Superstore • Full-time • South Point, OH, US • $40k - $60k / year • 2m ago

Installation & Maintenance

Benefits: Bonus based on performance Dental insurance Employee discounts Health insurance Vision insurance We have a great benefits package consisting of: Health Insurance - Affordable health insurance with the 2 plan op...

2m ago

Apply

FURNITURE TECHNICIAN In Home Service Repair

Big Sandy Superstore • Full-time • South Point, OH, US • $40k - $60k / year • 2m ago

Installation & Maintenance

2m ago

Apply

APPLIANCE & ELECTRONIC TECHNICIAN

Big Sandy Superstore • Full-time • Franklin Furnace, OH, US • $40k - $60k / year • 2m ago

Installation & Maintenance

APPLIANCE & ELECTRONICS TECHNICIAN We have a great benefits package consisting of: Health Insurance - Affordable health insurance with the 2 plan options: PPO 2000 or HSA 3000 Dental Insurance - Affordable dental ins...

2m ago

Apply