Account Manager, Commercial Risk Management

Gibson • Full-time • South Bend, IN, US • 1m ago

JOIN THE GIBSON TEAM AND FIND YOUR EDGE!

As an employee-owned organization, our incredible team is committed to providing exceptional service, incorporating best practices, and providing access to tools and resources that keep our colleagues and employees educated, informed, and on a path that helps them find and own their edge.

Summary

The Account Manager provides ongoing support and service to commercial property and casualty clients in conjunction with Client Managers. The Account Manager assists with existing clients and new business prospects by performing a variety of tasks. This role is primarily an internally focused position, with some level of client contact. The Account Manager typically handles $900,000 in revenue.

In this role, you will contribute to the team by:

Providing quality client service through handling client questions/requests, billing/claim issues, and carrier or administrative problems as part of a client service team
Assisting in the renewal process by gathering all information needed, ordering Emod information, sending the client renewal file to clients, attending internal renewal meetings, verifying quotes for accuracy, entering required information into agency management systems, and generating proposal documents
Assisting in the solicitation of new business and further development of existing accounts by verifying quotes received for premium, coverage and commission information, and preparing proposals on new and existing accounts
Monitoring placement of business with carriers and following up, as necessary
Managing policy change requests by sending appropriate information to carriers and clients, setting follow-ups, and confirming accuracy of policy change documents
Preparing and sending clients information such as auto ID cards, certificates of insurance, binders etc.
Preparing invoices in agency management system and sending to clients
Auditing and confirming policies are accurate and resolving any discrepancies
Keeping current with carriers and coverage options
Informing Risk Managers and Client Managers of major developments, renewal results, deadlines, and processes
Maintaining current account and policy data in agency management systems
Performing other duties and special projects as assigned
Acting as a backup to team personnel as needed
Maintaining confidential information.

You might be a great fit for this role if you:

Love marking tasks off a to-do list
Excel at prioritizing competing demands and adapting quickly to internal and external requests
Are driven to meet deadlines
Have strong problem solving and critical thinking skills to resolve client issues
Have a knack for thorough documentation
Thrive in a fast-paced, team environment to meet client needs
Love delivering a great client experience
Naturally ask clarifying questions to dig to the root of the issue
Exhibit patience, determination, and persistence in troubleshooting client issues
Have strong communication skills
Enjoy communicating internally & with clients via phone, email, and Zoom

Required

Must have 2+ years of experience in a similar role within the insurance, risk management, or financial services industry
Property and Casualty license
Excellent computer and office machine skills, specifically with Microsoft Office products

Our Core Values are lived in our business and our culture is fueled by them.

Create a Great Experience
Do the Right Thing
Play for Each Other
Pursue Growth
Own Your Future

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