Lead Tech / Crew Chief

ServiceMaster • Full-time • Granger, IN, US • 5m ago

Benefits:

Free uniforms
Opportunity for advancement
Paid time off
Training & development

Position Overview

Monitors and inspects tasks for restoration jobs to ensure completion of drying, demolition and various restoration activities. Prepares and reviews documentation to include notes, photos and documents according to company policies and procedures. Explains processes used to complete active jobs and next steps to resolution in person to customers. Supervises technician(s) assigned to the job ensuring safety and operational standards are being followed and met during active jobs.

Job Responsibilities

Knowledge of disaster restoration industry
Retrieves work orders, ensures appropriate equipment and supplies are loaded on truck needed for job, arrives to work site
Completes assigned jobs according to company processes and carrier standards, maintains quality control, manages technician(s) assigned to job
Performs daily monitoring and required activities on all active jobs to residential and/or commercial customers with a sense of urgency
Explains processes used to complete active jobs and next steps to resolution in person to customers using printed materials as a guide
Interfaces with adjusters in person, over the phone, and virtually to resolve issues and answer questions about the loss
Completes sketch and scope sheet for estimate, complete drying records using mobile software
Inspects jobs after completion and obtains customer signatures for approval purposes, and requests payments when necessary
Resolves issues with customers communicates customer issues, daily job activities with key company staff
Prepares and or reviews documentation to include notes, photos and have documents signed by customer according to company policies using software to ensure reimbursement from insurance companies
May train new technicians or key operational team members
Ensure safety standards are being followed during all active jobs
Valid Drivers’ License and satisfactory driving record
Strong verbal and written and communication skills
Strong problem solving and customer service skills
Must be able to prioritize activities and meet deadlines
Experience with entering data using a tablet or mobile phone
Report to work on time in a clean, complete uniform
Read and follow product label usage instructions

Job Requirements

High school graduate or equivalent
Valid driver's license and satisfactory driving record
Good verbal and written and communication skills
Role models customer service expectations with home owners, adjusters, vendors etc.
Knowledge of disaster restoration or construction industry
Proficient with using mobile software to enter data
Experience with using Xactimate is preferred but not required
Must be able to prioritize activities and meet deadlines
Experience in training and managing others
Strong problem-solving skills
Communicates customer issues, job activities with key company staff
Ability to work overtime and on-call rotation
Certifications are preferred, but not required:
- ASD – Applied Structural Drying Technician
- FSRT – Fire & Smoke Restoration Technician
- OCT – Odor Control Technician
- WRT – Water Damage Restoration Technician

Physical Demands and Working Conditions

Incumbent must be prepared to:

Move up to 70 pounds often, by lifting, carrying, pushing, pulling, or otherwise repositioning objects.
Stand and walk for extended periods of time. Lifting, squatting, crawling and crouching is required.
Express or exchange ideas with others and receive and act on detailed information given.
For safety reasons, respirators, which are used in certain situations, must be able to seal to your face.
Be exposed to various inside and outside working conditions: The change of environment such as with or without air conditioning and heating.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. The Company reserves the right to modify this description in the future, with or without notice to the employee. This Job Description does not create an employment contract, implied or otherwise, and employment with the Company remains at will. These responsibilities are subject to possible modification to reasonably accommodate individuals with disabilities.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to The ServiceMaster Company, LLC.

Related Jobs

Account Manager, Commercial Risk Management

Gibson • Full-time • South Bend, IN, US • 1w ago

Finance & Accounting Sales

JOIN THE GIBSON TEAM AND FIND YOUR EDGE! As an employee-owned organization, our incredible team is committed to providing exceptional service, incorporating best practices, and providing access to tools and resources...

1w ago

Apply

Water Resources Project Engineer III/IV

Lochmueller Group • South Bend IN • 1w ago

Engineering

We are looking for a talented Civil Engineering professional to join our dynamic and growing Water Resources team. The ideal candidate for this role will be a Professional Engineer with extensive experience working on...

1w ago

Apply

Senior Roadway Engineer

Lochmueller Group • South Bend IN • 1w ago

Engineering

Lochmueller Group is seeking an experienced Senior Civil Engineer to join our Roadway/Highway Design team. We are looking for a technical expert who is passionate about roadway/highway design engineering, enhancing the...

1w ago

Apply

Foreman / NIPSCO

Davey Tree • South Bend, IN, US • 1m ago

Management Agriculture & Forestry

Additional Locations: Angola, IN Primary Locations: IN, South Bend, 3605 Gagnon St, 46628 Requisition ID: 203286 Position Overview Davey Utility Line Clearance, a division of The Davey Tre...

1m ago

Apply

Foreman I La Porte, IN

Davey Tree • South Bend, IN, US • 2m ago

Management

Additional Locations: La Porte, IN Primary Locations: IN, South Bend, 3605 Gagnon St, 46628 Requisition ID: 202225 Position Overview Davey Utility Line Clearance, a division of The Davey T...

2m ago

Apply

Entry Level Technician

ServiceMaster • Full-time • Granger, IN, US • 5m ago

Construction

Benefits: Free uniforms Opportunity for advancement Paid time off Training & development Position Overview Provides emergency restoration and disaster recovery services to customers following assigned w...

5m ago

Apply

Sales Account Representative

ServiceMaster • Full-time • Granger, IN, US • $50k - $65k / year • 9m ago

Sales

Benefits: Bonus based on performance Company car Free uniforms Paid time off Training & development Position Overview Promote company vision and values in a professional and creative fashion by managin...

9m ago

Apply

Client Manager, Commercial Risk Management

Gibson • Full-time • South Bend-Mishawaka Region, US • 11m ago

Finance & Accounting

11m ago

Apply

Janitorial Technician Flex Time

ServiceMaster • Full-time • Granger, IN, US • 11m ago

Cleaning & Sanitation Agriculture & Forestry Janitorial

JOB POSITION DESCRIPTION: Janitorial Technician - Flex Time Job Description: Provide support to the janitorial division and report directly to the Manager. Coordinate with the manager to meet the scheduling...

11m ago

Apply

Assistant Office Manager / Bookkeeper

ServiceMaster • Full-time • Granger, IN, US • 11m ago

Administrative Office Assistant

Position Overview Successful candidates will have experience in fast-paced office setting. Position assists the office manager and team members with a variety of tasks including processing invoices, collecting payment...

11m ago

Apply