Intern, Sales and Customer Experience

The Bernard Group • Internship • Chanhassen, MN • 2d ago

Do you want to work for a company where your co-workers are co-owners? We are 100% employee owned! The Bernard Group's sister company, Smartpress, is a fast-growing online printing service, disrupting the traditional printing industry one innovation at a time. Our customers love us (seriously, google Smartpress reviews) and we love them right back, providing an easy online experience, high-quality printed products and world-class customer service. Not to mention our commitment to eco-friendly practices and sustainable materials (“smart” is in our name, after all). Our internship program provides you with the opportunity to be at the forefront of Innovation. Your contributions will be key in delivering world-class products, inspiration and solutions for some of the most iconic brands in the world. This paid internship will begin with an interactive on-boarding program where you'll learn more about Smartpress, our state-of-the-art technology, processes and culture. Interns are integrated into our teams, giving you the opportunity to learn how to provide clients with the highest quality product, service and speed that the industry requires, while experiencing a culture of teamwork and ownership. We invite you to consider joining us as we consistently work to go above and beyond, and WOW those we serve!

Join Smartpress as our Sales & Customer Experience Intern! In this role, you'll support our team by interacting with customers via phone, chat, and email, helping them navigate their print needs and ensuring a positive experience. If you’re eager to develop your communication skills, work in a collaborative environment, and gain hands-on experience in the print industry, this internship is a great step toward your career goals!

Shift available: Monday through Friday 8:00 am – 5:00 pm (hybrid work environment between office and remote working locations)

Compensation: $20.00 Hourly

A variety of these traits will help land you this job if you:

are currently pursuing a degree in print or a related field
are familiar with editing and design management software

On top of that you must:

demonstrate initiative, a willingness to learn and effective problem-solving skills.
have the ability to multi-task and manage multiple projects and deadlines at the same time, while remaining calm under pressure.
have a high degree of personal integrity and the ability to manage sensitive or confidential information.
be articulate, personable and professional in all forms of communication.

In this position, you will:

prepare for customer phone calls, emails and chat inquiries through continuous learning of our products, processes and policies.
effectively manages a large volume of incoming and outgoing customer calls, emails and chats.
identify and assess customer expectations, aiming to achieve total customer satisfaction.
respond to customer inquiries with understanding and empathy.
resolve product and service issues in a timely manner, determines root cause of issue and finds the resolution that best meets the customer’s needs.
send prospective customers sample products and printed examples.
investigate, review, and respond to customer complaints.
assist in resolving issues with shipping vendors.
assist in entering rework tickets as needed.
effectively establishes a warm and friendly tone with the customer through phone contact.
other duties as assigned by management.

To get hired at The Bernard Group, you MUST be:

able to effectively communicate, both verbally and in writing. Strong interpersonal skills including, demonstrated listening skills and the ability to present ideas and thoughts concisely and effectively both internally and outside the organization
willing to admit when you make a mistake (it happens to the best of us)
fiercely loyal to both our customers and team
trustworthy, reliable, and easy to get along with
enthusiastic and eager to take on new challenges
adaptable and willing to wear whatever hat gets the job done

TBG Overview:

We're a 900-person visual merchandising company
We are 100% employee-owned
This is a 2025 Summer Internship in Chanhassen, MN 55317 beginning either May 19th or June 2nd

The Art of Teams at TBG:

We believe teams of top talent with clear objectives will consistently outperform centralized control. We put a great amount of energy into building skilled and diverse teams to handle our most challenging pursuits. It’s the difference between average and being a world-class service provider.

If you have the talent to do this job, a passion for excellence and are interested in joining the TBG team, please complete the form on this page.

Thanks!
The Bernard Group, Inc.

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