Project Manager

ServiceMaster • Full-time • Crofton, MD, US • $45k - $55k / year • 5m ago

Benefits:

Company vehicle
Paid industry training and certifications
Leadership development and advancement opportunities
On-call pay
Monthly and/or quarterly performance incentives
Bonus based on performance
Training & development
Free uniforms

Position Overview

Project Managers lead restoration projects from start to finish, making key decisions that drive successful outcomes for both residential and commercial clients. This hands-on leadership role oversees field operations, including drying, demolition, and restoration activities, while ensuring quality, efficiency, and safety. You’ll lead technicians, communicate directly with customers, and manage project documentation throughout the job lifecycle. This position also includes assisting with or preparing estimates using Xactimate in alignment with IICRC standards. Ideal candidates bring a construction or restoration background, strong leadership skills, and a passion for delivering exceptional service during critical times.

Job Responsibilities

Retrieves work orders, checks route for travel, ensures appropriate equipment and supplies are loaded on truck needed for job, arrives to work site.
Completes assigned jobs according to company processes, maintains quality control within the budget of each job.
Meets with customers and perspective customers, traveling to job sites to communicate job status with customers.
Maintains records of personnel and resources used on projects and communicates all billable events to others.
Responsible for creation of estimates in applicable software.
Inspect and scope jobs onsite-and works with Techs on scope of job.
Document / review loss with clear and descriptive job photos and upload into operating system/software.
Crafting mitigation and reconstruction estimates using Xactimate.
Communicates conversations and key information on the job using the notes feature in required software.
Estimates using carrier audit standards and manages the estimate based on feedback from client and customer.
Explaining job processes and next steps to resolution in person to customers using printed materials as a guide.
Interfaces with adjusters and customers in person, over the phone, and virtually to resolve issues and answer questions about the loss.
May perform quality assurance inspections after completion and obtain customer signatures for approval, requests payments when necessary.
Prepares documentation and pictures according to company policies and procedures to ensure reimbursement from insurance companies.
Assist with training new technicians or key operational team members.
Ensure compliance with OSHA and company safety policies.
Monitor job site safety and PPE compliance.
Identify hazards and implement safety procedures.

Job Requirements

High school graduate or equivalent, college degree preferred.
Strong knowledge of insurance restoration and or construction industry
Valid Driver's License and satisfactory driving record
Able to work independently or work with/lead a team
Exhibit professionalism, maturity, and the willingness to serve the customer
Experience managing teams of 2 or more
Experience with entering data using a tablet or mobile phone
Strong verbal and written and communication skills
Strong problem solving and customer service skills
Must be able to prioritize activities and meet deadlines
Working on-call schedule is required
Certifications preferred:
- ASD – Applied Structural Drying Technician
- FSRT – Fire & Smoke Restoration Technician
- WRT – Water Damage Restoration Technician

Physical Demands and Working Conditions

The physical demands are representative of those that must be met by an employee to perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Incumbent must be prepared to:

Move up to 70 pounds often, by lifting, carrying, pushing, pulling, or otherwise repositioning objects.
Stand and walk for extended periods of time. Lifting, squatting, crawling and crouching is required.
Express or exchange ideas with others and receive and act on detailed information given.
For safety reasons, respirators, which are used in certain situations, must be able to seal to your face.
Be exposed to various inside and outside working conditions: The change of environment such as with or without air conditioning and heating.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. The Company reserves the right to modify this description in the future, with or without notice to the employee. This Job Description does not create an employment contract, implied or otherwise, and employment with the Company remains at will. These responsibilities are subject to possible modification to reasonably accommodate individuals with disabilities.

Flexible work from home options available.

Related Jobs

Senior Construction Project Manager (Oversight)

Brown and Caldwell • Full-time • Alexandria, Virginia, United States • 6d ago

Construction Project Management

The Delivery Manager role will support a Senior Owner’s Advisor in the successful planning, execution, and completion of collaborative delivery (CMAR/progressive design-build) projects by acting as a liaison between the...

6d ago

Apply

Senior CTS Project Manager

Clune Construction Company • Full-time • Washington DC, United States of America • 2w ago

Construction Project Management

Are you ready to grow your career with a company that values excellence and invests in its people? At Clune Construction, we’re more than builders—we’re a team of driven, collaborative and talented individuals who take p...

2w ago

Apply

Senior Project Manager

Clune Construction Company • Full-time • Washington DC, United States of America • 2w ago

Construction Project Management

2w ago

Apply

Assistant Project Manager - level 2

Shawmut • Full-time • Columbia, MD, US • 2m ago

Construction Project Management

Overview First Finish, a premier full-service hotel renovation contractor is now part of the Shawmut family! As a 100% employee-owned company, we are committed to our people, client service, execution, and safety. Here’s...

2m ago

Apply

Project Manager

Shawmut • Full-time • Columbia, MD, US • 2m ago

Construction Project Management

2m ago

Apply

Mitigation Project Manager - Annapolis, MD

ServiceMaster • Full-time • Crofton, MD, US • $45k - $65k / year • 3m ago

Construction Project Management

Benefits: Company vehicle Paid industry training and certifications Leadership development and advancement opportunities Monthly and/or quarterly performance incentives Free uniforms Training & development Company ca...

3m ago

Apply

Superintendent - Mission Critical

Clune Construction Company • Full-time • Washington DC, United States of America • 6d ago

Construction Management Superintendent

6d ago

Apply

Assistant Superintendent

Clune Construction Company • Full-time • Washington DC, United States of America • 6d ago

Construction Management Superintendent

6d ago

Apply

Transportation Construction Inspector

Johnson, Mirmiran & Thompson • Full-time • Washington DC-Baltimore Area, US • 1w ago

Construction Transportation

Job Description Johnson, Mirmiran & Thompson is a dynamic, 100% employee-owned consulting firm with more than 2,800 professionals, providing a full range of multidisciplinary engineering, architecture, information te...

1w ago

Apply

Assistant Superintendent - Pipe - Heavy Civil

Garney • Clinton, MD, US • 2w ago

Construction Management Superintendent

GARNEY CONSTRUCTION An Assistant Superintendent position i s available at Garney. To be considered for this position, you must have previous progressive construction experience . WHAT YOU WILL BE DOING Drive job site s...

2w ago

Apply