JOB DETAILS

Customer Service Representative - SRC Logistics, Inc. Illinois

SRC • Full-time • Joliet, IL • 1w ago

Customer Service Representative

What Will You Do?
At SRC Logistics, we like to WIN, and have FUN doing so. The Customer Service Representative is responsible for interacting with new and existing customers to provide information in response to inquiries about products and services and to handle and resolve complaints and requests.

What’s In It for Me?

Transparency is at the core of who we are, so you will get the opportunity to know exactly how the company is performing at any time. Sharing the wealth with those who help create it is important to us. As a full-time employee-owner, you will start your journey to full Employee Ownership on Day 1.

Full benefits package on your 61st day of employment including affordable medical, dental, and vision, company paid life insurance and short term disability, and other elective benefits
401(k) with 5% match after 90 days of employment
Employee Stock Ownership Program at no cost to the employee
Immediately eligible for prorated Vacation and paid Holidays
Opportunity for Quarterly Bonus Program
100% Tuition reimbursement program
Opportunities for growth across the SRC family of companies
Internal & External Volunteer Opportunities

Who Are We?
SRC Logistics, Inc. specializes in reverse logistics core management and warehousing services for customers in various industries. We provide a fully integrated and customizable IT system, offering dealer, suppliers, and original equipment manufacturers (OEMs) up-to-date sales and return data. Our services include Core management, finished goods distribution, warehousing, and transportation.

How we do it?

Through a culture of ownership! We’re committed to creating a business of business-people through teaching Financial Literacy and playing The Great Game of Business. We leverage our employee-owner mentality to continually improve our processes, our relationships, and our business. As we say, “When you appeal to the highest level of thinking, you get the highest level of performance.” Successful candidates will enjoy the entrepreneurial spirit, challenging, competitive, and accountability-driven environment that this opportunity provides. Learn more about our company at www.srclogisticsinc.com

Minimum Requirements

Education & Experience

High School Diploma or equivalent
PREFERRED: Bachelor’s degree in related field
PREFERRED: 5 years of customer relationship management (CRM)

Skills

Attention to Detail: Extreme attention to detail and accuracy in completing tasks, detecting problems and reporting information accordingly
Communication: Excellent oral and written communication as appropriate for the needs of the audience
Listening: Active Listening skills by giving full attention to what others are saying, taking time to understand the points being made, ask questions as appropriate, and seek to find solutions.
Judgement & Decision Making: skills by considering the relative costs and benefits of potential actions to choose the most appropriate one.
Reading Comprehension: basic reading comprehension and effectively understand the structure and content of the English language, including meaning and spelling of words, rules of composition, and grammar
Basic Math: effectively use basic math to solve problems (addition, subtraction, multiplication, & division)
Organization: Time management, attention to detail, ability to multi-task and prioritize
Technology: Solid computer proficiency with a basic knowledge of Microsoft Office & Windows based programs. Ability to use scanners and other technology for inventory purposes

More About the Job:

Confer with customers by telephone, email or in person in order to provide information about products and services.
Develop weekly, monthly, and quarterly reports to show progress of core calls and customer satisfaction
Identify new opportunities for revenue and improved service
Ensure customer(s) EPA program compliance through timely communication with dealers
Take details of customer complaints and/or requests and work to resolve them in a timely manner with the goal of maintaining Customer satisfaction.
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
Check to ensure that appropriate changes were made to resolve customers' problems
Contact customers in order to respond to inquiries or to notify them of claim investigation results and any planned adjustments
Refer unresolved customer grievances to designated departments for further investigation
Create Material Shipping Orders (MSO’s) for shipping and provide tracking information to customer on request
Update customer account information
Upon request from Customer, make outbound core calls in order to fill core shortages for the Suppliers and track the results of such projects
Support Program Manager in growing accounts, tracking efficiencies, and keeping resolution time to a minimum
Perform minor accounting duties, such as manual credit adjustments

To join our team of experts, complete an application to become an Employee Owner.

Location: 1023 E. Laraway Rd. Joliet, IL 60433

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