JOB DETAILS

Collections Associate

Locke Supply • Oklahoma City, OK • 1w ago

The Right Fit

We’re looking for motivated individuals who have a passion for Collections. High Character is the Core of Locke Supply Culture. This position will be based out of Oklahoma City, Oklahoma.

What are the requirements?

Minimum of 4 years collections experience.
Bachelor’s degree in accounting, Finance, Business or related fields.
Experience in Business-to-Business collections
Strong customer service skills, that include relationship building, effective communication skills (both verbal and written), and the ability to listen with the intent to learn.
Demonstrates professionalism, leadership and conveys sound judgement, builds trust with customers and the internal team; is collaborative insightful, and proactive.
Ability to work independently when needed, but also able to work in a team environment.
Excellent attention to detail with strong organizational skills.
Excellent verbal and written communication skills.
Ability to learn new computer systems.
Self-motivated and willingness to learn and try new things.
Able and willing to travel overnight and multiple nights. (50% or greater)
Ability to work independently and within the greater collections and finance team.
A person that can partner with others internally and externally.

What are the responsibilities?

The following sets forth the primary responsibilities for this position but is not exhaustive:

Research past due accounts, including first payment defaults, to ensure that errors are detected promptly. Work with sales team to partner with the customers to find resolutions.
Contacting customers in various stages of delinquency and negative accounts via phone, mail, or in person.
Asking direct questions with a customer service tone to understand situations and work with customers to find solutions.
Educate customers on options and work with them to ensure their accounts are moved from delinquent to current.
Mange multiple delinquent accounts.
Ensure proper policies, procedures, risk mitigation activities, and operating controls are followed.
Utilizing tracing methods to locate customers.
Analyzes and calculates customers’ ability to repay owed amounts.
Support Locke’s mission.
Able to work individually, managing your own schedule and workload.
Consistently act as part of a cohesive team, demonstrating excellent interpersonal skills in the ability to interact positively with other employees. Maintain open and respectful communication with other departments. Handle conflict directly and discreetly.
Demonstrates professionalism in dress, tone, flexibility and communication.
Working both remotely and in the office, travel and overnights are required of this position.

Who is Locke Supply?

Locke Supply is an ESOP – 100% Employee Owned.

Locke Supply is the most progressive supply house in the Southwest, with locations in Oklahoma, Texas, Missouri, Maryland, Virginia, Kansas, and Arkansas. With a 45 Acre complex in Oklahoma City, supplying over 160 locations, Locke is a premium supplier in the Plumbing, Electrical and HVAC markets.

What does Locke Supply offer?

Our focus at Locke Supply is to develop each associate to his/her full potential. Along with a tremendous benefits plan, you will also be eligible for a monthly incentive program after ninety days of employment. Additional benefits include:

Medical/Dental/Vision
401k program after six months
ESOP Employee Stock Ownership Plan

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