Customer Service Supervisor

Wawa • Full-time • Store 8521 - Hyattsville, MD 20783 • 3w ago

As aCustomer Service Supervisor (CSS), youare a motivated leader who plays a key role in supporting store operations. You’llwork side-by-side with peer supervisors and store leaders to deliver excellent customer service, boost sales, and keep the store safe, organized and fully stocked.

What You’ll Do:

Deliver outstanding customer service and resolve inquiries promptly.

Support and collaborate with leadership team to achieve store goals in sales, expenses,Associate retention and training.

Lead, motivate, and train Associates to drive sales and performance during shift.

Ensure consistent execution of customer service programs, policies, and store technology components.

Manage cash processes, inventory, vendor check-ins, and store safety.

Maintain accurate inventory by performing regular cycle counts and smart ordering to help maximize sales and ensure customers find what they need.

Benefits:

We are committed to offering inclusive, meaningful benefits and rewards that support our Associates financially, physically, and emotionally.  At Wawa, extensive benefits are available to Wawa Associates.  These include medical, dental, vision and mental health benefits, ESOP (Employee Stock Ownership Plan), 401(k) + matching, Education Assistance Program, store discounts, paid time off, paid parental leave, and access to additional benefit and wellness programs.

Eligibility for Wawa Benefits is defined under the terms of the plan(s)

Qualifications:

High School Diploma or GED equivalent

Must be 18+ years old with reliable transportation

Flexible availability to work various shifts, including weekends, and holidays, to meet business needs

Supervisory experience, ideally in retail or food service environments,is a plus

Strong customer service, relationship-building, and communication skills

Associates in this position have an exciting opportunity to opt into a 4-day work week, providing more time to balance what matters outside of work.

The hourly range for this position is $22.50 - $30.50 and is commensurate with position, experience and location.  Associates in this position will receive a $2.00 shift differential for hours worked between 12am-6am.

Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. If you require an accommodation, please contact our Associate Service Center at [email protected].

Wawa, Inc. is an equal opportunity employer. Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision.

Related Jobs

Water & Fire Mitigation Supervisor

ServiceMaster • Full-time • Crofton, MD, US • $50k - $60k / year • 2w ago

Management Supervisor

ServiceMaster Restore® – Water, Fire & Smoke Damage Restoration At ServiceMaster Restore , we restore homes, businesses, and peace of mind after water, fire, and smoke losses. Backed by a nationally recognized brand...

2w ago

Apply

Water & Fire Mitigation Supervisor

ServiceMaster • Full-time • Crofton, MD, US • $50k - $60k / year • 2w ago

Management Supervisor

2w ago

Apply

Customer Service Supervisor

Wawa • Full-time • Store 6007 - Washington DC, DC 20005 • 3w ago

Management Supervisor

As a Customer Service Supervisor (CSS) , you are a motivated leader who plays a key role in supporting store operations . You’ll work side-by-side with peer supervisors and store leaders to deliver excellent customer ser...

3w ago

Apply

Traveling Superintendent

Shawmut • Full-time • Washington, DC • 1d ago

Construction Management Superintendent

Overview First Finish, a premier full-service hotel renovation contractor is now part of the Shawmut family! As a 100% employee-owned company, we are committed to our people, client service, execution, and safety. Here...

1d ago

Apply

Traveling Superintendent

Shawmut • Full-time • Columbia, MD, US • 6d ago

Construction Management Superintendent

6d ago

Apply

Facilities & Construction Project Leader

Baltimore Air Coil • Full-time • Jessup, Maryland, United States • 1w ago

Construction Management Project Management

POSITION OVERVIEW: The Facilities/Construction Project Leader (FAC) is responsible for leading the planning, design, construction, commissioning, and startup of facility, infrastructure, and capital improvement projects...

1w ago

Apply

Quality Engineer Project Leader

Baltimore Air Coil • Full-time • Jessup, Maryland, United States • 1w ago

Engineering Management

POSITION OVERVIEW: The Quality Engineer Project Leader is responsible for leading quality readiness for the successful startup and ongoing operation of a new BAC manufacturing facility. This role leads quality readiness...

1w ago

Apply

EHS Project Leader

Baltimore Air Coil • Full-time • Jessup, Maryland, United States • 1w ago

Construction Management Project Management

POSITION OVERVIEW: The Environmental, Health & Safety Leader (EHS) is responsible for developing and implementing environmental, health, and safety compliance programs and management systems that support a safe, comp...

1w ago

Apply

Finance Project Leader

Baltimore Air Coil • Full-time • Jessup, Maryland, United States • 1w ago

Finance & Accounting Management Project Management

POSITION PURPOSE The Finance Manager, Special Projects serves as the Finance lead for large, high-impact strategic initiatives across the Americas region, with an initial focus on supporting the expansion of manufacturin...

1w ago

Apply

Global Director, AI, Data, & Emerging Technology Advancement

Baltimore Air Coil • Full-time • Jessup, Maryland, United States • 2w ago

Management

The Director, AI, Data, and Emerging Technology Advancement is a new leadership role within the Global Business Systems (herein referred to as “GBS”) team and is responsible for building BAC (Baltimore Aircoil Company, I...

2w ago

Apply