JOB DETAILS

Customer Service - Automotive Technical Advisor

Jasper Holdings, Inc. • Full-time • Jasper, Indiana, US • 2m ago

Our mission statement is simple: "Do It Right and Have Fun!" We are committed to remain a leading force in the automotive industry. We at JASPER are firmly committed to providing all our Associate-Owners with a safe work environment based on Mutual Trust and Mutual Respect, opportunities for Personal Growth and Development and a wide array of benefits. By becoming part of the JASPER family, you truly can OWN YOUR FUTURE!

As a member of the Headquarters Customer Service Team, the Automotive Technical Advisor is primarily responsible for answering phone calls from customers having either warranty and/or technical issues. In this role, you are troubleshooting technical issues that a mechanic may be having out in the field. Therefore, it is imperative that you have an understanding and knowledge of gas and/or diesel engines and transmissions. Experience diagnosing and repairing vehicles is required.

*NOTE: The Customer Service Automotive Technical Advisor is required to complete onsite training in Jasper, Indiana for a minimum of 6-8 weeks. Once training is complete, the Associate will work onsite at our Jasper facility or on of our branches that is closest to your home.

What we offer:

Starting Pay Range: $18-21/hour, based on experience
Competitive starting wages
Medical, dental, vision & prescription insurance after 30 days
Paid Time Off (PTO) + 9 paid holidays after 30 days
Two retirement plans
Monthly and Quarterly bonus
Associate referral bonus
On the job training
And, so much more!

What you’ll do:

Build and sustain relationships with customers
Answer phone calls from customers who have warranty or technical issues
Troubleshoot and help resolve the customers concerns
Provide professional and quality customer care

Who we are looking for:

2–4-year automotive degree and/or related automotive industry experience preferred

Computer knowledge and keyboarding skills
Excellent interpersonal skills and communication
Driven to solve problems with advanced knowledge and technical detail in either gas engines, diesel engines, and/or transmissions
Organized and detail oriented
Analytical problem solver and decision maker

Own your future at JASPER!

Before you begin your application, please click 'Link' to take a short assessment (Link).Once you have completed the assessment, return to this page to begin the application.

Jasper Engines & Transmissions is an Equal Opportunity and Affirmative Action Employer. JASPER is an at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, veteran status, sex, sexual orientation or national origin.

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