Overview
Multi-Line Claim Consultant
Location: RemoteSchedule: Monday – FridaySalary Range: $75,000 – $80,000 annually
Build Your Career With Purpose at CCMSI
At CCMSI, we partner with global clients to solve their most complex risk management challenges, delivering measurable results through advanced technology, collaborative problem-solving, and an unwavering commitment to their success.
We don’t just process claims—we support people. As the largest privately-owned Third Party Administrator (TPA), CCMSI delivers customized claim solutions that help our clients protect their employees, assets, and reputations. We are a certified Great Place to Work®, and our employee-owners are empowered to grow, collaborate, and make meaningful contributions every day.
Job Summary
The Multi-Line Claim Consultant is responsible for the investigation and adjustment of assigned multi-line claims across multiple accounts and jurisdictions nationwide. This role manages claims from assignment through resolution (cradle to grave), including files with litigation exposure, while ensuring compliance with CCMSI claim handling standards, client-specific instructions, and applicable state laws.
This position is designed for experienced adjusters with 5+ years of multi-line claims experience who can independently manage a high-volume caseload while delivering quality claim outcomes and exceptional client service. The ideal candidate brings strong litigation management skills, excellent organization, and the ability to effectively prioritize competing demands across a diverse portfolio of claims.
Responsibilities
When we hire Multi-Line Claim Consultants at CCMSI, we look for professionals who take ownership of their files, communicate proactively, navigate complex claims with confidence, and deliver timely, accurate results that support both our clients and claimants.
- Investigate, evaluate, and adjust multi-line claims in accordance with corporate standards, client handling instructions, and applicable laws
- Manage claims from assignment through resolution, including files with litigation exposure
- Establish and maintain reserves within designated authority levels
- Review and approve medical, legal, damage estimate, and miscellaneous claim-related invoices
- Negotiate claim settlements in accordance with client instructions, authority limits, and jurisdictional requirements
- Authorize and issue claim payments in accordance with established claim procedures
- Coordinate and oversee defense counsel, surveillance vendors, case managers, and other claim-related service providers
- Assess and pursue subrogation opportunities where applicable
- Maintain an active diary and ensure appropriate file movement and timely follow-up
- Prepare claim status reports, reserve analyses, and client communications as required
- Provide notices to excess and reinsurance carriers when appropriate
- Attend mediations, hearings, legal proceedings, and settlement conferences as needed
- Support claim reviews, client meetings, and training initiatives when requested
- Ensure full compliance with Corporate Claim Handling Standards and client-specific requirements
Qualifications
Required Qualifications
- 5+ years of multi-line claims handling experience
- Experience managing litigated claims and working with defense counsel
- Strong understanding of claim investigation, liability analysis, coverage evaluation, and negotiation strategies
- Ability to independently manage a caseload of approximately 125–150 files
- Experience handling claims across multiple jurisdictions
- Strong analytical, organizational, and decision-making abilities
- Excellent verbal and written communication skills
- Ability to work effectively in a fast-paced, deadline-driven environment
- Proficiency with Microsoft Office applications, including:
- Microsoft Excel
- Microsoft Outlook
- OneNote
- Reliable, predictable attendance during assigned client service hours
- Active home-state adjuster license required
- Must provide license number and NPN (National Producer Number) prior to hire to verify licensing status
- Ability to obtain and maintain additional state licenses as required
Preferred Qualifications
- Prior TPA experience
- Experience handling national account claim programs
- Multi-state adjuster licensure
Why You’ll Love Working Here
- 4 weeks (Paid time off that accrues throughout the year in accordance with company policy) + 10 paid holidays in your first year
- Comprehensive benefits: Medical, Dental, Vision, Life, and Disability Insurance
- Retirement plans: 401(k) and Employee Stock Ownership Plan (ESOP)
- Career growth: Internal training and advancement opportunities
- Culture: A supportive, team-based work environment
How We Measure Success
At CCMSI, great adjusters stand out through ownership, accuracy, and impact. We measure success by:
- Quality claim handling – thorough investigations, strong documentation, well-supported decisions
- Compliance & audit performance – adherence to jurisdictional and client standards
- Timeliness & accuracy – purposeful file movement and dependable execution
- Client partnership – proactive communication and strong follow-through
- Professional judgment – owning outcomes and solving problems with integrity
- Cultural alignment – believing every claim represents a real person and acting accordingly
This is where we shine, and we hire adjusters who want to shine with us.
Compensation & Compliance
The posted salary reflects CCMSI’s good-faith estimate in accordance with applicable pay transparency laws. Actual compensation will be based on qualifications, experience, geographic location, and internal equity. This role may also qualify for bonuses or additional forms of pay.
CCMSI offers comprehensive benefits including medical, dental, vision, life, and disability insurance.
Paid time off accrues throughout the year in accordance with company policy, with paid holidays and eligibility for retirement programs in accordance with plan documents.
Visa Sponsorship: CCMSI does not provide visa sponsorship for this position.ADA Accommodations: CCMSI is committed to providing reasonable accommodations throughout the application and hiring process.Equal Opportunity Employer: CCMSI complies with all applicable employment laws, including pay transparency and fair chance hiring regulations.
Background checks, if required for the role, are conducted only after a conditional offer and in accordance with applicable fair chance hiring laws.
Our Core Values
At CCMSI, we believe in doing what’s right—for our clients, our coworkers, and ourselves. We look for team members who:
- Lead with transparency We build trust by being open and listening intently in every interaction.
- Perform with integrity We choose the right path, even when it is hard.
- Chase excellence We set the bar high and measure our success. What gets measured gets done.
- Own the outcome Every employee is an owner, treating every claim, every decision, and every result as our own.
- Win together Our greatest victories come when our clients succeed.
We don’t just work together—we grow together. If that sounds like your kind of workplace, we’d love to meet you.
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